Technology Program Manager

Work closely with the head of Stability & Resiliency Org for JPMC Payments Tech, an organization of approximately 1,300 technologists and operations specialists.  Candidate should have strong leadership skills and the ability to approach business with a creative point of view. 

As an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role requires a strong grasp of the big-picture – namely, how can technology help achieve business goals – as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. Once you and your team establish a roadmap, you'll play an integral role in ensuring that the project is running on time, within budget, and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration, and promote the values, culture, and brand of JPMorgan Chase & Co.

Job Responsibilities

• Analyze internal operations and identify areas for enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with Department Head. 
• Liaise with HR, and Finance Business Management to ensure financial goals are understood and actioned. 
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Collaborate with S&R Head  in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Ensure compliance with regulations, and take appropriate action when necessary

Required qualifications, capabilities, and skills

• Formal training and 5 years applied experience. 
• BS/BA degree or equivalent experience
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Understanding of global and line of business project and program management standards and methods
• Experience working with high-performing teams in complex program execution
• Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
• Excellent leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues