Global Head of Client List Screening Operations (Payments Operations) – Executive Director

Posting Description:

As the Executive Director, you will be accountable for the front to back services offering for all CLS functions. Due to the level of regulatory oversight and the potential reputational risk to JPMorgan, the disposition process must be well controlled, timely and accurate. The CLS team screens JPM clients and associated parties against various internal and external lists such as: Sanctions, Negative Media, and Politically Exposed Persons. Both services provide foundational services to the Compliance organization. Specifically, the teams support the firmwide Sanctions, AML, and KYC programs.

The CLS organization is a global team with locations in multiple states and countries around the globe. In this role, you will lead a 100 member organization.

Global conditions require that this role prepares the CLS team for significant growth and change given regulatory demands are diversified and ever more complex, the JPMorgan business is growing in volume and product complexity, while Artificial Intelligence and Machine Learning (AI/ML) bring unique ways of working and managing risk.

Job Responsibilities:

• Build and maintain a highly functional and high performing executive team while overseeing day-to-day operations 
• Optimize the Operating Model to manage risk effectively, improve quality, and reduce time to market; minimize cost year-on-year, create sustainability, resiliency, and scalability in a fast-moving environment
• Partner with Technology, AI/ML, Product and Change the Bank (CTB) teams to ensure operational readiness for solutions that better protect the Firm, reduce false positives, expand capacity, and increase automation
• Influence program level decisions to successfully execute upon the Regulatory, Compliance and Business agendas while building in capabilities to support key business objectives
• Accountable for Operational Risk of the entire Transaction and Client List Screening functions, while ensuring smooth delivery of Screening service and offer clients opportunities to improve Screening outcomes
• Measure What Matters, specifically key performance indicators (KPIs) related to established SLAs and Objectives & Key Results (OKRs) to maximize outcomes
• Partner with the Business to develop and improve services, systems, business processes and procedures, including planning for growth and expansion
• Ensure satisfactory internal audits, external exams, and compliance testing; responsible for ensuring RFIs are actioned in a timely fashion and execution of service complies with Firmwide Standards
• Develop policies, procedures, performance objectives and standards that improve alignment to regulatory and control standards
• Identification and implementation of new processes or capabilities that deliver improved quality, as well as idea generation (people, process, technology) to instill innovation 
• Deliver critical services cost-effectively, with compelling ROI to augment the services / offerings in line with product strategy and operations priorities

Required Qualifications, Capabilities, and Skills:

• 10 years of experience in delivering operations services
• Possesses sufficient knowledge of payment products and related regulatory landscape
• Promote an inclusive work environment, respecting individuals at every level and exemplify the highest standards of ethics and integrity
• Leverages a flexible leadership style, with the ability to influence in a broad set of circumstances
• Have an interest in cultural change and the curiosity to understand differences in cultural needs across our global firm
• Demonstrable capability in leading high functioning and high performing global teams, across multiple countries and cultures
• Expeditious and detail orientated, in managing risk and other time critical responsibilities with proven experience distilling complex business requirements down to the essential components
• Passionate about continual service improvement, creates environments to identify and solution efficiencies in business processes while challenging the status quo
• Communicates in a way that meets the needs of multiple audiences (firmwide, executive, regional, LoB, location) and leverages existing and emerging communication channels and tools to deliver a first-class communication strategy
• Promotes partnership, encourages collaboration, and strong stakeholder management: connection, communication & collaboration
• Intellectually curious: passionate about the subject matter and keen to grow a detailed knowledge of the screening & regulatory landscape through relevant research, data analysis and solutioning

Preferred Qualifications, Capabilities, and Skills:

• Experience in leading operations teams in Compliance and/or Payments related activities