J.P. Morgan Wealth Management, Vice President, Change Partner

The J.P. Morgan Wealth Management Business Readiness Team is part of the JPM Wealth Management Service and Administration organization.  The team oversees and manages the pace of change that is delivered to clients, advisors, the service center, and operations; utilizing a transparent and controlled framework. Change Management supports across a wide range of initiatives including new products, policy and process changes, technology rollout, regulatory and other business changes. The team works cross-functionally with all groups across Wealth Management and other lines of business.  The team is highly visible, and we are seeking top performers who can engage quickly and deliver meaningful impact in a fast-paced environment. 

As a the Vice President Change Partner, you will guide change initiatives through the change management process, working with project leads and other key partners.  You will analyze and assess change requests with the goal of thoroughly understanding business, field, and client impact / risks.  You will also ensure there is adequate process, systems, training, communication and field support to effectively execute, measure and sustain the change.  Changes will also be reviewed to confirm appropriate approvals and that governance / advisory requirements are met.  This role will also act as a lead, helping to manage the day to day responsibilities of the team, partnering with your manager to drive strategic enhancements, and providing oversight to all change initiatives across the team as needed to ensure all process requirements are met for the overall success of the team. 

Members of the Business Readiness team possess strengths in process and project management, excel at building relationships, issue identification and resolution, and are strong and effective communicators. The position requires flexibility and the ability to quickly adapt within a dynamic environment. 

Job responsibilities

• Partner with your manager on day-to-day team responsibilities, leading the team through weekly change requirements, assessing impact and risk, and identifying and engaging relevant partners / SMEs
• Proactively identify potential roadblocks / obstacles and escalate issues as needed
• Coach change originators and partners on best change practices as they develop / implement delivery plans 
• Build deep trust-based relationships with key stakeholders; ensure originators and partners are satisfied throughout the engagement 
• Build an inclusive culture amongst the team
• Maintain a positive attitude and act as team player in supporting team activities and initiatives 

Required qualifications, capabilities, and skills

• 5 or more years of consulting, project management or business management experience ideally with exposure to  field / large project  rollouts and accountability for complex components / tasks 
• A track record of demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership 
• Must be a self-starter with strong critical thinking and analytical skills and disciplined execution mindset
• Strong interpersonal skills and ability to interact, influence, and collaborate effectively with all levels of organization 
• Ability to prioritize, multi-task and manage multiple activities with tight deadlines
• Self-motivated, driven, positive, team-player with unwavering personal integrity 
• Adaptable to change in a fast-paced environment
• Strong communication skills, resourcefulness and independence to manage a variety of assignments concurrently 
• Works well independently or as part of a team
• Experience supporting large organizational and technology transformations 

Preferred qualifications, capabilities, and skills

• Knowledge of the Wealth Management and Retail Banking business models, organization structure and performance metrics preferred
• Previous experience with change management programs highly desirable