Senior User Experience Researcher (Branch)

Become a Senior Experience Researcher for branch and ATM experience. 

The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase’s Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. At Chase, we’re proud to serve nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Our company is built around making a real difference for our communities, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future.

As an Experience Researcher in our consumer banking team, you will scope and craft research strategy, conduct research, and deliver actionable insights on research initiatives related to our Consumer Banking Products. You will be part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. You will participate in cross-functional collaboration with Product Managers, Data Analysts, and Engineers, informing prioritization, planning, and decisions along the way to execution. We expect you to have strengths in the core user research parts of this process, and a desire to continually broaden and improve your skills.

Job Summary

• Structure and plan simple evaluative research initiatives that address product team needs
• Design, administer, and report on these research studies, producing associated materials (e.g., screeners, discussion guides, toplines, etc.) with some guidance
• Support generative and formative research
• Present work, and the rationale behind research findings, to product leadership
• Translate problems to testable hypothesis—complete with a specific method and tasks that appropriately respond to research, project, and business objectives
• Help non-researchers (Product Designers, Content Designers, Product Managers) in taking part in user research work

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Ability to lead a research study from beginning to end independently
• Experience conducting evaluative research, and supporting generative and formative research
• Demonstrates strong User Research skills; and development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Foundational comfort in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Foundational experience with key UX Research tools for studies such as remote research, usability testing

Preferred Qualifications, Capabilities and Skills

• Foundational understanding of Accessibility Guidelines and Inclusive Design practices
• Foundational project planning and management skills
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers)