Vendor Management Analyst I

If you possess strong public speaking skills, react well under pressure, and have flexibility to travel than this role is perfect for you! 

As a JPMC Witness supporting Card Recovery Collections Litigation, you will be responsible for attending in-person and remote appearances to represent Chase at litigation proceedings, including depositions, trials, mediations, arbitrations or other hearings.  The JPMC Witness represents Chase and plays an integral role in a collections litigation case.  

Job responsibilities

• Facilitate the preparation of materials needed for appearances, collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines 
• Timely escalate case-related issues to management and JPMC legal partners 
• Incorporate technical and functional knowledge to guide independent thought and action 
• Adhere to the risk and control agenda for the department 
• Assist in the identification/escalation of system and process related issues and improvement opportunities 
• Testify at litigation proceedings in a clear and concise manner
• Make travel arrangements to appear in-person and adhere to travel and expense policies 

Required qualifications, capabilities and skills

• Bachelor’s Degree
• 3 years of business operations experience (collections, process management or financial services industry) 
• 3 years in a call center environment and/or specialty /non-phone units
• Knowledge of and experience with litigation and legal processes 
• Demonstrated experience with conflict resolution 

 Preferred qualifications, capabilities and skills

• Knowledge of internal JPMC systems, such as ICP, C3 and DTS
• Proficient in organizational, time management, and follow-up skills