Guest Service Representative Holiday Inn Express Cambridge 3PM-11PM

We are looking for an experienced Customer Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure we offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have excellent communication skills, with the ability to resolve issues in a timely and accurate manner. Four day work week possible with 10 hour shifts.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers and Maintenance to provide an overall comfortable guest experience
• Recommend local attractions, including places to dine, shop and sight-see

Skills

• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person