Jr. Systems Analyst

Responsible for supporting vendor developed applications and systems; provides technical analysis and understands the functionality of the many highly complex applications and systems used by the company. Ensure that systems are current with changing technologies. Adhere to regulatory and audit compliance. Provide support to colleagues regarding system and technical challenges. Work closely with upper management and project managers to align projects with organizational goals. Provide support for incidents, problems, and questions. Support systems to provide practical, effective, and efficient improvements that are within system constraints.

What You’ll Do

• Provide information and guidance to requestors and end users regarding project needs and requirements
• Create and manage application release schedules
• Assist in developing system architecture diagrams and process workflow diagrams
• Perform system testing and validation prior to User Acceptance Testing
• Execute, test, and implement service/support requests
• Develop support documentation for all systems through collaboration
• Perform and maintain system configurations
• Experience in performing/installing system updates and enhancements
• Working knowledge to support application interfaces
• Create and maintain system refresh plans
• Maintain functional and technical knowledge of systems and applications
• Analyze, design, and coordinate implementation and deployment of simple to moderate complex systems and environments
• Integrate, design, and coordinate platforms for projects
• Administer web, application and/or database servers of systems with moderate complexity
• Research and recommend software tools to management
• Keep abreast of current technology
• Provide technical consultation and recommendations for management decisions
• Perform other duties and responsibilities as required or assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Critical thinking to ask questions, determine root cause, and offer solutions
• Perform duties with direct supervision
• Act as a change agent
• Continuous improvement mindset
• Follow and support defined processes, such as change, incident and problem management, etc.
• Effective analytical and decision-making skills.
• Strong interpersonal skills to build relationships and communicate effectively with managers, staff, and vendors.
• Strong written and verbal communication skills.
• Teamwork skills within the department and on project teams.
• Demonstrated ability to work effectively in a fast-paced, complex, and dynamic business environment
• Software release management, change management, incident and problem management.
• MS SQL query development, reporting experience or DNA software
• MS Visio for workflow, swim lane, and business process diagrams
  

What You'll Bring

• BA/BS degree in related technical field is required
• Demonstrated experience as a system analyst or any equivalent combination of job related experience required
• One (1) years or more experience in .NET development (C# or VB.NET) is desired
• Ability to adapt to various programming languages (C#, .NET, Windows Services)
• Demonstrated proficiency in best practices of software development life cycle
• Proactive best practices for service delivery and handoff to production