Busser

Job Summary

JRK is seeking a Busser who is a vital part of helping the Hotel Oceana Santa Monica achieve a high level of guest satisfaction through providing unparalleled food service in both the Hotel Restaurant and Room Service. The Busser is responsible for setting and clearing tables at a dining establishment to provide a clean and tidy environment for restaurant patrons. Their duties include removing used dishes, re-setting silverware and filling beverages for diners. Treating customers with courtesy and respect through honoring their privacy is essential for hotel restaurant staff.

Duties/Responsibilities

• Removing used plates, glasses, cutlery, and napkins from tables after diners are done eating
• Wiping up water spills, food stains and dirt from tables
• Straightening out the tablecloth or replacing stained ones
• Replacing cutlery and glassware in anticipation of new diners
• Refilling paper napkins, salt and pepper shakers and any other depleted condiments on the dining table
• Refilling drinking glasses with water
• Bringing out meal orders if waitstaff are busy
• Handling cleaning of the dining area at the close of the day
• Support banquet services, including
  • Assist with the complete setup and breakdown of the banquet area
  • Maintain a high level of cleanliness and awareness of sanitary practices
  • Maintain composure in a fast-paced environment; anticipate guests’ needs and exceed customer service expectations; respond urgently and appropriately to any concerns
• Enforces the Hotel’s Guest-only policy
• Performs other related duties as assigned

Supervisory Responsibilities

• None

Required Skills/Abilities

• Treats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics
• In-depth knowledge of food sanitation and safety policies
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
• Excellent verbal and written communication skills with the ability to write and speak clearly
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
• Ability to function well in a fast-paced, high-volume environment

Education and Experience

• High school diploma or GED is required
• Food handling certification (ServSafe) required
• Prior food service experience in a hospitality environment preferred, but not necessary

Physical Requirements

• Expected work hours: 7:30 to 5:00, Monday through Friday, with occasional weekends
• Travel: None
• Work environment and physical demands:
  • Able to frequently lift or move items weighing up to 10 pounds; occasionally needs to lift or move items weighing up to 50 pounds
  • Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely
  • Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs, stooping, kneeling, or crouching to perform functions
• FLSA Status: Nonexempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JRK is an Equal Opportunity Employer.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.