Front Desk Agent

Job Description: The Front Desk Agent/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. The Front Desk Agent/Guest Service Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. The Front Desk/Guest Service Agent shall strive to provide exceptional service to both internal and external guests at all times. Also, agent will be responsible for exemplifying the Hotel's culture.

Job Responsibilities

· Maintain complete knowledge of and comply with all departmental policies/service

procedures/standards

· Maintain complete knowledge of correct maintenance and use of computer

equipment. Use computer equipment only as intended.

· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy

and any time of day

· Maintain positive guest relations at all times

· Resolve guest complaints, ensuring guest satisfaction

· Maintain complete knowledge at all times of: hotel feature/services, room types, room

rates, daily house count, room availability status

· Know scheduled in-house group activities, locations and times

· Know all hotel and departmental policies and procedures

· Inspect, plan and ensure that all materials and equipment are in complete readiness for

service

· Monitor the hotel front entrance and resolve any congested situations

· Monitor the check-in/check-out process; anticipate critical situations and assist wherever

necessary to help alleviate the pressure and to process the guest expediently

· Monitor communication logs and ensure that guest requests are followed up within

specified minutes determined by property guidelines

· Maintain a neat and presentable front desk area

· Monitor guest mail and ensure that it is processed according to procedures

· Observe guest reactions and confer frequently with staff to ensure guest satisfaction

· Assist guests with reports of lost/stolen articles, following hotel policy

· Adhere to hotel requirements for guest/employee accidents or injuries and in emergency

situations

· Contact newly registered guests within specified minutes determined by property

guidelines after check-in to establish guest satisfaction

· Resolve any dissatisfaction immediately. Document each call according to procedures.

· Ensure security of guest rooms

· Associate is held accountable for all duties of this job and other duties as assigned.

· Flexible work schedule (weekends and holidays required)

· Must have strong communication skills, with the ability to build effective relationships with

other managers, team members and guests

· Strong organizational skills is a must, including task prioritization and time management

· Resolve guest complaints using creative solutions to problems

· Experience with OPERA (PMS System)

· Ability to bend, push, pull and lift up to 25 lbs.

· Perform any other job related duties as assigned by Front Office Manager and General.

Job Types: Full-time, Part-time

Pay: $15.74 - $17.50 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Arlington, WA 98223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $16 - $18