What are the responsibilities and job description for the Supervisor, Airport Customer Service (Miami) position at JSX?
About YOU:
As a successful candidate, you will strive to deliver an effortless and seamless customer service experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. You will act as a team player and must be willing to receive and offer directions to team members with grace. On-time performance & strong attention to details are imperative to this role. Strict adherence to time/attendance, and appearance standards are required. The Supervisor of Airport Services will lead by example, working alongside Airport Services Crewmembers, providing exceptional hospitality to your customers. Supervisors ensure The Concierge Team receives the tools, coaching, and resources required to take care of every detail necessary to build customer loyalty through a consistent experience. You will work closely with ASC Coordinators, Mechanics, Flight Crews, downline stations and FBOs, and Business Partners (Go Rentals, Airport Ops, etc.).
What makes a successful Supervisor?:
- Adaptable
- Collaborative
- Leadership
- Inventive
- Proactive
- Entrepreneurial Spirit
Fine Print (essential requirements):
- 2 Years Airport operations experience
- Valid Driver’s License
- Ability to lift 75 pounds
- Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
- Ability to work a flexible schedule including early mornings, nights, weekends and holidays
- Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Important Safety Requirements:
- All Airport Services Managers are trained as Ground Security Coordinators (GSC)
- Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed
- Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance
- Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty
- Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol
Pay & Perks
Compensation for this position is $50,000/annually. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.
- New Crewmember's become eligible for health benefits on the 1st of the month following the start of employment
- Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
- Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself qualifying immediate family
- 401(k) match – 50% of your first 8%
- Generous PTO plan
Vibe @ JSX
We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
