Sr Knowledge Management Analyst

Location: Sacramento, CA
Salary: $73,000.00 USD Annually - $88,000.00 USD Annually
Description:

Senior Knowledge Management Analyst

Hybrid schedule: Looking for local candidates with availability to be in office 1-2 days a week 

Comp: $74K - $88K 

 Additional Notes: 

•Must have experience implementing enterprise-grade Knowledge Management solutions - Must have, no exceptions. 

•Strong understanding of KM principles, techniques, and tools. 

•Proficiency in knowledge management systems, collaboration platforms, and content management systems such as KMS Lighthouse, eGain, SharePoint Online. 

•Analytical Skills, as reports will need to be created - excellent analytical and problem-solving abilities. 

•Communication Skills: Comfortable presenting 

 •Ability to work collaboratively with cross-functional teams and stakeholders. 

•Change Management: User adoption will be key - Familiarity with change management principles. 

•Familiarity with HTML, CSS, and other web technologies is very beneficial.

GENERAL DESCRIPTION: The Senior Knowledge Management Analyst will play a key role in leading the implementation of an enterprise-grade knowledge management platform, formulating KM strategies, fostering interdepartmental collaboration, and enhancing the organization's knowledge-sharing capabilities. This position requires demonstrated deep expertise in KM methodologies, project leadership, cross-functional coordination, and leadership.

TASKS, DUTIES, FUNCTIONS: 

1. Define implementation requirements and tactically oversee the implementation of the KM platform, and its consequent operations and evolution. 

2. Develop and execute knowledge management strategies, practices, and policies in alignment with the organization's goals and objectives. 

 3. Identify knowledge gaps and opportunities for knowledge sharing and collaboration across departments and teams. 

4. Lead with establishing and managing knowledge management processes, including knowledge capture, documentation, organization, and retrieval. 

5. Lead the organization, maintenance, and optimization of knowledge repositories and resources. 

6. Partner with various teams to identify knowledge needs and opportunities for process improvement. 

7. Lead and actively participate in KM-related change management and adoption efforts across the enterprise. 

8. Provide training and support to employees on knowledge management best practices, encouraging a culture of knowledge sharing and continuous learning. 

 9. Participate in usability testing of the documentation to gather end-user feedback and incorporate improvements accordingly. 

10.Lead the facilitation of knowledge-sharing workshops and meetings to foster a collaborative environment for knowledge exchange and transfer. 

11.Enforce knowledge management policies and procedures to ensure consistency and compliance across the organization. 

12.Mentor junior KM analysts, providing guidance and support. 

13.Analyze usage data and feedback to drive continuous improvement in knowledge sharing. 14.Identify knowledge gaps and opportunities for knowledge sharing and collaboration across departments and teams. 

15.Establish metrics and key performance indicators (KPIs) to measure the effectiveness and impact of knowledge management initiatives. 

16.Conduct regular knowledge audits to assess the quality and relevance of the content in the knowledge base, ensuring it remains up-to-date and accurate. 

17.Oversee the creation of training materials and resources for internal KM initiatives. 

18.Act as a key point of contact for knowledge-related queries and provide timely and accurate responses to internal stakeholders. 

 19.Work closely with IT teams to enhance knowledge management systems and tools. 20.Collaborate with stakeholders to promote the value of knowledge management across the organization. 

 21.Champion knowledge management as a strategic initiative, advocating its importance to senior management and other stakeholders. 

22.Stay up to date with industry trends and best practices in knowledge management, leveraging this knowledge to enhance the organization's KM practices.

Contact:

ckim01@judge.com?subject=Sr Knowledge Management Analyst

About the Company:
Judge Group

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.

Company Size:
10,000 employees or more

Industry:
Computer/IT Services

Founded:
1970

Website:
https://www.judge.com