Principal Product Designer, B2C

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Jump’s enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more, we’re just getting started!

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, bring our all, and blaze a trail. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible with our collective creativity.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

As our Principal Product Designer, you’ll contribute to the product design of our B2C offerings. You’ll work alongside a team of experienced product designers, product managers, and engineers to explore, build, and launch your ideas. Our Product and Design team have a strong voice in product strategy and defining the future of live event experiences. You’ll play a pivotal role in the design of our product. We want you to experiment, move fast, fail quickly, and apply new learnings as you try new ideas.

What you’ll do

• Take broad, conceptual ideas and turn them into something useful and valuable for B2C users that drives our projects and strategy forward as quickly as possible.
• Develop wireframes, user journeys, site maps, diagrams and other information architecture
• Lead user and industry research to empower the team with rich, actionable user insights to inform product and design decisions, and validates their work
• Contribute to strategic decisions around the future direction of our products in collaboration with your product and engineering partners
• Design end-to-end flows and experiences that are simple and elegant for our supported platforms
• Create prototypes that best simulate the intended user experience, even learning new tools and frameworks (Figma, After Effects, Framer, Origami, etc)
• Contribute to an early design system to enable scalability and consistency for future designers and engineers
• Encourage a diversity of perspectives inspiring an inclusive product experience

What you’ll bring

• 6 years of experience building and shipping multiple features that are broad/ambiguous in scope and encompass an end-to-end experience across a variety of platforms
• 6 years of strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions with or without direction and insights
• 6 years of visual design experience with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Nice to haves but not required

• Experience working on scaling B2C products
• Comfortability working on small teams with a lot of autonomy

Attributes that will make you successful on our team:

• A strong desire to learn. You are curious and willing to dive deep to become a subject matter expert in our domain.
• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.
• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.
• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.
• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation:

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all business roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $190,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their all and thrive, and we value the diversity brought by different lived experiences.