Salesforce Lead

Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.

Summary:

Justrite Safety Group is seeking a Salesforce Administrator. This newly created role can work remotely or at one of our many domestic locations.

Responsibilities:

• Primary Salesforce.com lead supporting cloud environment of 100 users.
• First source of troubleshooting and training for all native Salesforce.com processes as well as custom CPQ applications across the organization.
• Technology liaison for business projects and decisions pertaining to Salesforce.com CRM system performing evaluation, scope, and completion.
• Management of company licenses and contracts for Salesforce.com.
• Technical lead for Salesforce.com implementations and expansions; works with business users to define requirements and translate the business needs into technical design.
• Develops and maintains documentation on processes, policies, application configuration, and help related materials
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations such as lead generation and CPQ.
• Maintain company standards and IT best practices.
• Assist with planning/budgeting for future expansion projects as it relates to business growth, efficiencies, and routine upgrades.
• Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
• Develop and maintain Salesforce reports and dashboards for Sales and Marketing.
• Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.

Requirements:

• Ability to work efficiently under fast paced work environment while managing multiple priorities
• Strong logical & analytical skills
• Able to properly prioritize user requests according to urgency
• Excellent verbal and written communication skills
• Ability to learn new business concepts very quickly
• Competent in handling software licensing process
• Salesforce administration experience
• Experience working with Salesforce CPQ
• Experience working with Service Cloud and Salesforce Chat
• Proven exposure and experience with Salesforce platform tools and languages such as Apex, Lightning Components, Process Builder, Flow, and Workflow
• Experience designing and implementing Salesforce solutions in the sales, service, marketing, and data clouds
• Experience performing impact analysis for potential changes in scope and ability to administer change management processes within a specified framework, including regularly reviewing issue management and change control logs to understand status and identify potential risk situations
• Ability to configure objects, page layouts, workflows, profiles, permission sets, reports, and dashboards and maintains Salesforce Platform content, documentation and user guides.
• Familiarity with Salesforce security model.BS Computer Science, Management Information Systems or related field strongly preferred.
• 4 years of Salesforce experience.
• 3 -4 years business experience in a fast-paced environment.

Benefits:

We offer excellent comprehensive benefits that include:

• Medical, Dental & Vision benefits
• Health Care Savings Accounts and Flexible Spending Accounts
• Paid time off including vacation & personal time
• 401K – with company match. Both pretax and Roth options available
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Employee Assistance Program
• Employee Wellness Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)