Care Team Specialist- Security Officer

Position Purpose:

Under the direction of the Clinic Supervisor, the Care Team Specialist (CTS)- Security Officer will ensure the safety, security, and smooth operations of the dental clinic. The position requires interacting with staff, patients, and visitors while providing a welcoming and secure environment. The CTS-Security Officer will help foster a sense of safety by maintaining a secure facility and ensuring clinic guidelines are upheld. The role of the Security Officer is to de-escalate tense situations, offer support, and maintain a peaceful atmosphere, ensuring both patients and staff feel safe.

Principal Responsibilities:

1. Enforce security procedures as outlined by clinic policies and procedures.
2. Greet patients and visitors, ensuring proper sign-in/out at the front desk.
3. Maintain a safe environment by monitoring the clinic's premises, including the perimeter.
4. Escort patients to appointments when requested by clinic staff.
5. Utilize de-escalation techniques when interacting with patients exhibiting stress or agitation.
6. Ensure the security of patient records and confidential information.
7. Assist clinic staff during emergency situations, including fire drills, evacuations, or medical emergencies.
8. Document any security or safety incidents and submit reports to the supervisor promptly.
9. Respond to security alarms and emergencies, following established protocols.
10. Perform regular security checks of the clinic and address any safety concerns with the supervisor.
11. Ensure that all clinic doors, windows, and access points are secure at the end of the day.
12. Use non-violent restraint methods only as a last resort, when necessary, to ensure safety.
13. Assist in maintaining a peaceful environment by building rapport with patients, fostering a welcoming atmosphere.
14. Use radios, phones, and other communication devices to coordinate security efforts.

Physical Demands: (Including but not limited to)

1. Stand or walk for long periods (up to the entire shift) on various surfaces (tile, carpet).
2. Occasionally climb stairs and assist in emergency evacuations.
3. Lift or carry up to 50 lbs if necessary.
4. Use hands and fingers for administrative tasks such as radio use and report writing.

Requirements:

1. Minimum high school diploma or equivalent.
2. Previous experience in a security role, ideally in a healthcare or clinic setting.
3. Strong ability to communicate with a diverse population.
4. Bilingual (English/Spanish) preferred.
5. Experience in maintaining confidential documents.
6. Ability to respond calmly and efficiently in stressful situations.
7. Working knowledge of basic computer programs, including Microsoft Word and email.
8. Effective communication and interpersonal skills, with the ability to interact professionally with patients, visitors, and staff.
9. Willingness to assist clinic staff during emergencies and heightened patient situations.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

JWCH Institute, Inc. offers competitive salaries for all positions. Employees working 30 hours per week or more receive a monthly allowance that can be applied toward medical, dental, and vision premiums. JWCH also provides a partially funded Health Reimbursement Account (HRA), life insurance policies, accidental death and dismemberment policies, short-term and long-term disability plans, Flexible Spending Accounts (FSA) for healthcare and dependent care, employee assistance programs (EAP), generous sick leave plans, vacation time (PTO), 13 paid holidays, a 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, employee parking, and more!

JWCH Institute, Inc. Wesley Health Centers is an Equal Opportunity Employer.