What are the responsibilities and job description for the Service Advisor position at JX Truck Center?
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures.
Shift: Tuesday - Friday, 8:00AM-5:00PM and Saturday, 7:00AM-Noon
Pay: $50,000 to $75,000 depending on experience
Essential Duties and Responsibilities:
- Process all shop repair orders by scheduling & assigning work to shop Associates.
- Document and diagnose necessary repairs by taking photographs.
- Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
- Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
- Complete invoicing and collecting procedures in a timely manner.
- Maintain inventory of parts, paint, and materials necessary for repair functions.
- All other duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Competencies:
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications:
- High school diploma or equivalent.
- Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
- Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
- Valid driver’s license required; CDL required, or ability to obtain.
- Dependable and reliable attendance required.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Experience
Preferred- 2 year(s): Service Advisor / Writer
Education
Required- High School or GED or better
- Associates or better in Diesel Technology or related field
Licenses & Certifications
Preferred- DL
Skills
Preferred- Writing Skills
- Time Management
- Sales Skills
- Phone Skills
- Communication Skills
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
Salary : $50,000 - $75,000
