Warranty/Adjustment Specialist

Description

 WHY JOIN OUR TEAM?

• K&M Team members are eligible for 401K after 6 months of employment. K&M will match up to 50% of the first 6% invested. You will be able to change the amount invested in your 401K any time after enrollment.
• K&M offers College Tuition Assistance to all eligible K&M employees who have been employed with us for 6 months. ANY passion you choose to pursue a degree in, K&M Tire will financially assist you in your journey up to $7,000 annually!
• Healthcare benefits at 90 days.
• Paid Time Off accrual begins immediately and is available after 90 days.
• $500 Referral Bonus
• Company Paid Life Insurance.
• Reduced employee pricing on our inventory of tires (up to 12 tires per year).
• Annual Profit Sharing Bonus 
• Opportunities for promotion through our levels system with experience. For those interested in doing more – opportunities for internal promotion to team lead, assistant manager, or manager with no college degree required. 
• We offer pay increases that increase significantly the longer you are employed. In addition, we value promoting from within vs. hiring on the outside.

We would love to welcome you to our family! 

Job Summary

The Adjustment / Will Call Specialist works under the direction of the Adjustments/Will-Call Supervisor; inspects all tires for warranty consideration, issues credits and schedules vendor pickups, pulls, stages, and loads customer will calls in a timely manner.

Job duties and responsibilities

1. Must thoroughly inspect tires with detail and accuracy and complete claim forms.  
2. Issue credits accurately and in a timely manner. (Within 7 days upon receiving the adjustment tire.)
3. Prepare bill of ladings.
4. Label all adjustment tires with claim form number to ensure duplicate paperwork is available for each tire that is sent back to the vendor.
5. Allocate damage stock tires immediately to prevent an oversell or shortage.
6. Must keep up to date on the changing adjustment policies each vendor has.
7. Must be licensed and able to use forklift / clamp truck / picker.
8. Must be able to communicate in a positive, courteous manner with all customers / employees. 
9. Make the customer the #1 person in our business.
10. Must be able to lift and move passenger and truck tires ranging in weight from 15-200 lbs.
11. Must be able to kick and load tires on a consistent basis as needed. 
12. Perform other duties as appropriate and assigned.
13. Support company goals and uphold K&M Values.
14. Talk to vendors on a daily basis to verify correct information in regards to authorization codes. Level II
15. Schedule carriers to pick up and deliver adjustment tires to numerous vendors in a timely manner. Level III
16. Identify training needs within the department and communicate to Director of Operations. Level III 

Requirements

Job Requirements

1. Ability to learn tire knowledge.
2. Ability to work in a multi-task environment.
3. Ability to use AS400 efficiently.
4. Ability to use Web Link & Intranet.
5. Ability to plan, prioritize and organize your own work-load.
6. Ability to communicate with employees. (Being able to explain how a credit amount was determined, why a tire is adjustable or not and able to help co-workers at other locations determining whether a tire may be adjustable.)
7. Present a clean, neat, professional appearance/image/environment.

Adjustments Specialist I Minimum Qualifications:

• High School Diploma or equivalent

Schedule- Monday through Friday 8AM- 5PM

Salary:  $15.00-16.50/ hour

K&M Tire is an Equal Opportunity Employer