Ground Crew

Job Purpose

To safely coordinate arrival and departures of aircrafts. Providing unmatched customer service through teamwork and being true to our K&S Helicopters, Inc dba Paradise Helicopters core values while ensuring safety as their primary concern. Creating Hawaii's premiere helicopter tour company as the most unique, fun, and flexible air tours across the Hawaiian Islands.

Position Details

• Full Time & Part-Time
• Non-Exempt
Some travel requirements

Responsibilities

Ground Handling

• Yearly recurrent training of FAA regulations and Paradise Helicopters standards.
• Conduct FAA required safety briefing and manifests.
• Calculating fuel amounts.
• Confirming that all Pilots are provided with the manifests for next flight.
• Maintaining cleanliness of all areas including office areas, storage area, aircrafts, and flight line.
• Flight following.
• Loading/off-loading guest from aircrafts.
• Inventory, restocking, and selling of retail.
• Clear Pilot and aircraft for take-off/landing and shutting down aircraft.
• Ensuring safety is the number one priority on the flight line.
• Check-in guests.

Driving

• Safely transporting guests to and from Paradise Helicopters.
• Reading reservation notes.
• Anticipating guests' needs and responding promptly.
• Properly flight following and knowing helicopters arrival and departure times.
• Promptly making transportation decisions regarding combination or if guests should wait.
• Clean and readying our vehicles, ensuring proper fuel amounts on board for all Paradise vehicles.
• When necessary, do water runs for base.
• Assisting Ground Crew with check-ins, such as collecting vouchers and verifying all information.
• Inputting transportation runs from Transportation logs into computer.
• Providing concierge service- fluent knowledge of local restaurants, special events, and attractions.
• Knowledge of Paradise Safety and procedures in regard to Ground Transportation.
• Assist manager with vehicle maintenance needs and schedules.
• Coordinate with the Vehicle Fleet Coordinator to maintain vehicles.
• Other duties as assigned.

Qualifications

Credentials & Experience

• Legally eligible for employment in the United States of America
• Hold a valid driver’s license
• High school diploma or equivalent
• Must be able to obtain an AOA badge (clean background check)

Physical Demands & Work Environment

• Ability to work indoors and outdoors for extended periods of time
• Ability to walk, stand, and sit for extended periods of time
• Ability to lift or carry 50lbs

Additional

• Have excellent communication skills
• Ability to read and write the English language
• Possess the ability to work independently as well as in a team environment
• Good attention to detail is a must
• Basic computer skills required
• Experience with Microsoft Products preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Last Revision: February 24, 2023