Ambulatory Care Department Supervisor RN, Urgent Care (Harbor-Macarthur)

Kaiser Permanente
Santa Ana, CA Other
POSTED ON 10/13/2022 CLOSED ON 12/15/2022

What are the responsibilities and job description for the Ambulatory Care Department Supervisor RN, Urgent Care (Harbor-Macarthur) position at Kaiser Permanente?


During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department).  Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient - focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area:  implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.



Essential Responsibilities:

  • In assigned area/function, supervises the operations and delivery of patient care services.

  • Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.

  • Establishes and maintains effective, collaborative relationships with physicians and other departments.

  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.

  • Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.

  • Acts as patient advocate resolving patient care issues.

  • Recommends and evaluates processes to improve systems and patient care results across the continuum of care.

  • Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.

  • Supervises use and maintenance of equipment, supplies and medications.

  • Assists managers/assistant managers in developing and maintaining the competency of all department staff.

  • Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.

  • Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.

  • Measuring and improving internal and external customer satisfaction.

  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
  • Qualifications:


    Basic Qualifications:


    Experience



    • Minimum one (1) years of clinical nursing experience in outpatient care required or other relevant clinical experience required



    AND



    • Minimum one (1) years of supervisory or leadership experience required.



    Education



    • Bachelor's degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.

    • Graduate of an accredited school of nursing.

    • High School Diploma or General Education Development (GED) required.



    License, Certification, Registration



    • Current California RN license required.

    • AHA BLS required.



     


    Additional Requirements:



    • Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.

    • Must be able to work in a Labor/Management Partnership environment.



     


    Preferred Qualifications:



    • Clinical specialization in area of practice (e.g., pediatrics) preferred.

    • Experience in UCC preferred.



    Notes:



    • May work at any of the 3 UCCs in OC.

    • Start/End times may vary based on operational needs.

    • Rotating weekends/Holidays.



    #RNMGR



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