Communications Consultant II - Social Media

Responsible for providing creative and comprehensive social media recommendations, content planning and development, assist with reporting and analytics, community management, promoting and protecting the Kaiser Permanente brand, assist with implementation and recommended solutions for multiple national and regional programs and projects (targeting external audiences) to meet organizational brand and reputation goals.  

This individual contributor is primarily responsible for assisting senior employees in the development of strategic communication plans and supporting the implementation of communication efforts. This position supports the development of communications, assists in the management of projects or project components, and assists with communication activities.

• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies and applying data, and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.


• Assists in the management of projects or project components by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.


• Supports the implementation of communication efforts by consulting with stakeholders on change management and implementation strategies; modifying communications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; and ensuring communication plans are implemented on time, on budget, and within agreed upon specifications.


• Supports the development of communications by writing and editing content for KP communications programs and projects; proofreading and coordinating production of communications materials; planning for placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.


• Assists with communication activities by providing support to internal and/or external stakeholders; maintaining vendor relationships; communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.


• Supports the development of strategic communication plans with guidance from more senior colleagues by working with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; collecting data and information; obtaining input and resources to fulfill communication plan objectives; working with appropriate audiences and channels; and providing support on a variety of organizational or change management initiatives.

Qualifications:

• Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field OR Minimum two (2) years experience in communications, writing, marketing, or a directly related field.