Optical Dispenser

• Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.


• Takes orders for eyewear and miscellaneous optical and contact lens items.


• Dispenses and adjust eyewear and ophthalmic appliances.


• Makes minor repair, adjustments of eyewear to include additional optical benchwork.


• Takes accurate facial measurements of members to fit eyewear needs.


• Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.


• Explain product options and optical services.


• Manage and resolve problems regarding member eyewear complaints performing service recovery.


• Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.


• Requests supplies, eyeglass cases, tools, and maintenance of equipment for continuous daily operation.


• Answers member questions promptly and courteously.


• Returns recalled frames/ optical items by the due date.


• Inspects and troubleshoot eyewear to accuracy.


• Consult with provider concerning Rx prescriptions.


• Prepare delivery and receive product from vendor and laboratory.


• Maintain/ order optical supplies.


• Maintain frame/ optical inventory levels.


• Review operational data for optical and optometry services.


• Maintain department logs.


• Contacts member, optical lab and clinics concerning eyewear orders or prescriptions.


• Support training with new or less experienced personnel.


• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.


• Attend conferences, meetings, and in-service training programs.


• Assume other activities and responsibilities from time to time as directed to support patient care workflow and eye health.


• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.


• Other Administrative duties.

Qualifications:

• Minimum one (1) year of recent full time optical dispensing experience which may include complete optical lab bench work.

• High School Diploma/GED or equivalent.


• Certificate from an accredited Ophthalmic Optics school and/or current ABO certification

• Optician Certificate OR American Board of Opticianry Basic Certification

• Measure various types of lenses- measures pupillary distance.


• Low vision application


• Thorough knowledge of current frame fashion trends, strong knowledge in retail sales, contact lens fitting, sales, and service techniques.


• Knowledge of computers.

• ABO Certification


• Exceptional interpersonal communication skills.


• Excellent sales and service skills.


• Ability to problem solve, multi-task and flexibility.

Notes:

• Hours will be between 20-39 per week.


• Days and hours will vary depending on department needs.


• This is a part-time position for the SBC area, must be willing to work all clinics.