Job Posting for IT Help Desk Technician at Kaiser Transport
The Help Desk Technician will assist employees with any issues involving their computer hardware, communication software, or computer applications. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems. The position will configure and install computers, diagnose problems, log issues and work at resolving helpdesk tickets in the ticketing system. Come join a fast growing company with opportunities to gain experience with many other technologies within our environment.
Location: Kaiser Transport in Milton, WI (This is not a remote position)
Travel <5% of the time
Essential Functions:
Assist with monitoring, triaging, and escalating incoming requests and incidents
Support internal and remote employees with technical issues related to connectivity, hardware, and software
Perform regular maintenance, upgrades, performance monitoring and tuning of desktop equipment as required
Diagnose hardware and software problems
Assist other IT staff members as needed
Qualifications:
Strong customer service skills
Associates degree with at least one year of relevant help desk experience, or two years of relevant help desk experience without a degree or a combination of both education and experience
Strong trouble shooting skills
Basic Windows server experience (2012R2-2019)
Basic Network knowledge and experience
Eligible to work in the US
Experience preferred:
Experience with Office 365 administration
Experience managing users and computers in Microsoft Active Directory
Competencies & Skills:
High Level of customer service
Ability to work in fast paced environment
Excellent communication skills both verbal and written
Self-motivated and proactive
Strong team skills and ability to work independently
Demonstrated ability to work productively with wide range of people
Strong organizational, problem-solving, and analytical skills; to manage priorities and workflow
Salary.com Estimation for IT Help Desk Technician in Janesville, WI
$56,749 to $75,065
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