Accounts Receivable Supervisor

Kalamazoo Anesthesiology is Southwest Michigan’s leading provider of anesthesiology services, an expert administrator of surgical services, and the region’s leading chronic pain management consultant. Founded by anesthesiologists over 50 years ago, KA is a privately held, physician-led partnership. We offer the full suite of perioperative services to the greater Kalamazoo community. KA is proud to be affiliated with several of southwest Michigan’s best healthcare systems, including both level 1 & level 2 trauma centers as well as regional hospitals and surgical centers. We are part of a community where healthcare institutions share a passion to serve the community with distinction.

KA offers competitive compensation and a full benefits package including paid time off (vacation, PTO, paid holidays), medical, dental, vision, life insurance, retirement account, and more.

Compensation for this role will be based on experience, and competitive with the market. This is a full-time position with the opportunity for 2 remote days per week after training is complete.

• Priority given to applications submitted by March 26, 2024. Please include a cover letter.

Accounts Receivable Supervisor: The Accounts Receivable (AR) department is responsible for all phases of accounts receivable collection and payment posting activities. The department regularly interacts with patients and insurance. The Accounts Receivable Supervisor oversees the department and provides regular updates to Revenue Cycle Supervisor, prioritizes and assigns work for the AR team, manages resources, and resolves escalated payment issues.

AR Team Responsibilities

• Prioritize work for the Accounts Receivable (AR) team by reviewing and analyzing the collections queue, credit balances, and unpaid claims aging reports.
• Evaluate team responsibilities and tasks, re-assigning as needed.
• Recommend and implement more efficient AR processes.
• Determine adjustments to patient accounts (payments, collections, etc.), providing AR team with decisions when needed.
• Ensure payments follow fee schedules and policies.
• Resolve refund credit balance issues.
• Monitor and update AR related aspects of billing software, clearinghouse, and merchants.
• Train and mentor new and current employees on best practices.
• Provide feedback and annual evaluations for AR team.
• Provide back-up assistance in all areas as needed.

Partnerships

• Manage external collections process and coordination with collections agency.
• Ensure coordination of financial information with accounting firm.

Other

• Provide regular updates on AR metrics.
• Work with Coding & Billing Lead to mitigate any billing issues affecting payment.
• Resolve repetitive issues or patterns with certain payors.
• Attend staff meetings and continuing educational sessions.
• Other duties as assigned by Supervisor.

Education and Experience

• Bachelors degree in business, finance or related field.
• Minimum of three years accounts receivable experience in a professional medical setting.
• Familiarity with medical terminology, CPT and ICD-10 coding required.
• Experience interacting with various major health insurance providers.

Skills, Knowledge and other Competencies

• Self-directed individual with ability to organize and prioritize work with strong attention to detail.
• Analytical skills to evaluate reports, prioritize work and communicate to AR team.
• Critical thinking skills to escalate concerns to Supervisor as needed.
• Ability to make decisions on patient accounts and advise AR Specialists.
• The person in this position frequently communicates with team members who have questions and must be able to exchange accurate information in these situations.
• Must be comfortable with technology and able to manage various processing systems including the billing software and clearinghouse.
• Must have working knowledge of Office 365 and strong experience in Excel
• Strong written and verbal communication skills.
• Must be positive with strong customer service orientation with ability to work independently and as part of a team.
• Ability to multi-task, with various interruptions, and meet important deadlines.
• Must maintain confidentiality in all aspects of the job.
• Must be able to use a variety of office equipment - phone for conference calls, fax machines, photocopiers, scanners.
• Perform to company standards of compliance with policies and procedures.

Physical Demands and Work Environment

• Must be able to remain in a stationary position majority of the time.
• Must be able to work in environment with moderate noise.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.