What are the responsibilities and job description for the Desktop Support Analyst position at Kani Solutions?
Direct client Hiring
Desktop Support Tech (Technical Analyst)
Location:
New York , NY (Onsite)
Washington DC (Onsite)
Hire Type:
Fulltime with client / Contract (W2)
Summary
This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. You will be expected to scope out the End User’s computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical. You will work with the Enterprise Service Desk as well as client GIS teams. You may interface with all levels of employees across the company.
Responsibilities include, but are not limited to:
* Provide technical end-user desktop computer support as needed
* Install, configure, and troubleshoot desktop systems, workstations, mobile devices, servers, and network issues
* Resolve end user’s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware
* Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines
* Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
* May also perform other duties as assigned by their manager.
Position requirements:
* Bachelor’s degree and/or 3 years equivalent technical support work experience
* MUST HAVE experience in both PC and Mac OSX/Apple
* Experience in
· Windows 10
· OSX10.14 and above
· O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
· Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
· TCP/IP
· Server, Desktop and Laptops (Dell, HP, Apple)
· Cloud: Egnyte, OneDrive, G Suite
· Troubleshooting remote access & network issues
· LAN/WAN
· Phones / Video Conferencing (Teams, Skype for Business, Zoom, WebEx, Blue Jeans)
· SOX Compliance (Sarbanes-Oxley Act)
· Customer focused and solution-oriented
· Enjoy contributing to a team
· Attention to detail
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
Experience:
- Total work: 7 years (Required)
- PC support: 2 years (Required)
- MAC support: 1 year (Required)
- Desktop support: 3 years (Required)
Work Location: Multiple Locations
Speak with the employer
91 6093639007