Teller

Job description

At Kansas Teachers Community Credit Union, we provide a culture of success by empowering our team members to learn, develop and succeed. As an organization, we embrace the credit union philosophy of “people helping people” as our foundation. A Teller is responsible for delivering excellent service to our valued members, work efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. This is a position with direct opportunities to build member relationships, fulfill our members' financial needs and contribute to the growth of the Credit Union.

The ideal candidate:

• Team-oriented with a positive attitude and the ability to build relationships by providing phenomenal member experience
• Service-driven attitude recognizing our members needs
• Problem solver with the ability to look outside the box while maintaining sound judgment
• Self-motivated with a desire to advance with an organization
• Minimum of one year of Teller/Banking experience preferred
• Excellent communication skills

Job Requirements:

• Greets members enthusiastically, provide quality customer service and constantly look for ways to provide phenomenal member experience.
• Dependable with a strong work ethic.
• Comfortable answering phones and assisting all members with questions
• Must be member-focused and able to convey information in an enthusiastic and positive manner. Communicates and articulate clearly and concisely with customers in the drive thru.
• Performs financial transactions in an efficient and precise manner.
• Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
• Balances cash drawers throughout the day and at the end of each shift.
• Understands and applies operational policies and procedures that evolve as member behaviors change and the channel grows. Properly identifies members on every interaction using established guidelines and procedures.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a member.
• Recognizes inconsistencies regarding checks being deposited and account activity.
• Understands check hold processes and procedures.
• Utilizes system software provided.
• Promotes honest and open communication throughout the organization.
• Demonstrates behaviors that are consistent with the credit union philosophies, objectives, and leadership characteristics.
• Works with other departments to ensure the workflow or process is providing the best service to the member.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with members.

REGULATORY COMPLIANCE & CONFIDENTIALITY
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Job Type: Full-time

Pay: $13.50 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Cash handling: 2 years (Required)

Work Location: In person