We are looking to add a highly motivated, Austin, TX -based individual to join our Property Operations team. As a Property Operations Manager, you will have end-to-end ownership over the on-the-ground operations for a region of Kasa properties. This will include physical and technical challenges, while also being the face of Kasa on the ground.
In this role, you will report to the Portfolio Supervisor (Texas) and work closely with both the Property Operations support team and our Guest Experience team. It takes a special person to oversee this market and we hope you're excited by the challenge!
This role is in our Property Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
Like many operations roles, there is no โtypical day'. Your role will involve a wide range of activities tending to the Kasa portfolio in the greater Austin, TX, area. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of you utilizing task-tracking tools to ensure routine inspections are done at each property. Managing, prioritizing, and carrying out on-site tasks is crucial for this role. (e.g. stocking supplies, purchasing and installing replacement furnishings, liaising with building staff on maintenance requests)
You will routinely visit the property and assess units in Austin, TX. This includes replacing broken items, coordinating with our housekeeping partner, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute in-unit improvements while prioritizing against a per/unit budget.
During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also work with our Trust and Safety team to implement on-site security protocols and be present at the property to personally oversee the departure of problematic guests. While you are not 'on-call 24/7' for this job, during emergencies you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours overtime, on defined days off or after working hours.
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