Medical Assistant, Pre-Visit Planning Specialist (Virtual)

POSITION SUMMARY

To assure quality with all aspects of Katahdin Valley Health Center’s Patient Care Delivery Model.
Assure standardization of clinical processes and supporting documentation to identify and share best practices across the organization. This position serves as the organization’s expertise and primary source resource for Katahdin Valley Health Center’s clinical quality protocols and quality measures in order to support the provision of continuous, high quality, comprehensive, patient centered care.

RESPONSIBILITIES

1. Participate in quality assurance functions, enhance workflow efficiency to reduce administrative burden on the provider and care teams delivering patient care, and improve patient experience through quality of care based on patients’ individualized healthcare needs in collaboration with the
Quality Manager and support quality training to Katahdin Valley Health Center providers.

2. Monitor the electronic health record for quality assurance and compliance to achieve and maintain all quality programs and accreditation status (e.g. Meaningful Use, National Committee for Quality
Assurance (NCQA) certification).

3. Assist Quality Manager in improving patient centered care by addressing gaps in care and ensuring timely scheduling of follow-up appointments.

4. Assist as needed with special projects toward the achievement of Katahdin Valley Health Center’s mission.

5. Develop and implement an enhanced, comprehensive, centralized pre-visit planning process for patient appointments and daily huddles, including a structured one on one training schedule with
Katahdin Valley Health Center providers and group training for the nursing department with guidance from the Quality Manager.

6. Supports the pre-visit planning process and prepares for the days schedule with a daily team huddle with provider.

7. Participate in the Clinical Care Team as outlined in Team Approach to Care Protocol.
8. Work as part of the Clinical Care Team to ensure effective and quality care is given to the KVHC patient.
9. Performs additional duties or projects as assigned by the Quality Manager.
10. Adheres to all KVHC policies and protocols.
11. Complies with all safety rules and protocols. Reports all incidents, regardless of severity, immediately to their supervisor and completes an incident report and investigation form, which will be forwarded to Human Resources within 24 hours of the incident.

12. Conducts themselves as a good steward in the communities served by KVHC; represents the organization at outreach activities as needed.

13. Actively participates as committee member as assigned by the Chief Executive Officer.
14. Interacts harmoniously and effectively with others. Focusing on the attainment of organization goals and objectives through a commitment to team work.
15. Conforms to acceptable attendance and punctuality standards as expressed in the employee handbook.
16. Abides by the organization’s compliance program and requirements
17. At times you may be faced with challenges that may impact patient care. Addressing these challenges may not be in your job description, however Katahdin Valley Health Center encourages each team member to go above and beyond to address the patients’ needs in the moment.
Employees have the autonomy to see the care experience through from A to Z to show our patients
KVHC C.A.R.E.S.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Brownville, ME: Relocate before starting work (Required)

Work Location: In person