Comfort Advisor

KB Complete is looking for a Comfort Advisor to work with new and existing customers over the phone & conduct in-home consultation through the assessment of the homeowner’s needs while maintaining a strong customer focus reflective of the company values.

What’s in it for You:

Pay:
Top Performers Earn Six Figures & Above Tiered Uncapped Commissions with Bonus Potential

Benefits:

• 100% Free Medical, Dental and Vision Insurance to Employees
• Year-round vacation opportunities
• 401(k) with company match up to 4%
• Basic & Optional Life Insurance
• Paid time off and Holidays
• 6 week training period, plus on-going training

What YOU will do:

• Follow-up and track sales leads, both technician and self-generated.
• Take incoming calls regarding estimates for HVAC and Plumbing replacement opportunities.
• Perform a complete customer needs survey on every call.
• Maintain regular office hours when no appointments are scheduled.
• Perform Ambassador Surveys Daily as assigned by Sales Manager in the event no appointments are scheduled.
• Available on Saturdays (Once a month minimum) and Sundays as needed.
• Actively pursue Sales, ride with Techs, and perform jobsite visits.
• Educate new and existing customers on service offerings utilizing the Company’s Sales System.
• Recommend solutions and link customer objections to a total value solution and competitive advantage.
• Demonstrates technical expertise and maintains high degree of credibility.
• Positively and credibly influence service strategies with the homeowner.
• Prepare estimates for contracts and proposals.
• Effectively write and present proposals.
• Address any resistance, negotiate value, and close the sale.
• Maintain an average sales price set forth by the brand.
• Complete all paperwork accurately and timely on all leads.
• Prepare financing paperwork and collect payments.
• Participate in all company sponsored training classes.
• Always maintain a courteous demeanor with customers and associates.
• Always maintain a professional image by wearing company approved apparel.
• Abide by all standards of performance and ethics.

Maintain a closing ratio:

• Generated leads – 60% or higher.
• Marketed leads – 50% or higher.

What YOU will bring:

• Minimum of 3 years sales experience, preferably in the industry.
• Knowledge of industry equipment, field concepts, practices, procedures, tools, and equipment.
• Previous experience in service agreement sales and estimating.
• Strong relationship building skills, customer focused and disciplined.
• Strong negotiation and influencing skills.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook, and Access.
• Function in a team environment.
• Valid driver’s license and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:

• High School diploma or GED required.
• Associate degree in related field preferred.

Equal Opportuntiy Employer. Must pass a criminal background check, drug test, and have a clean MVR.

Job Type: Full-time

Pay: $50,000.00 - $350,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus

Experience:

• Outside sales: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: On the road

Salary : $50,000 - $350,000