Director of Construction

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built nearly 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Learn more about how we build homes built on relationships by visiting kbhome.com.

JOB SUMMARY: Responsible for management of the Construction Team. Oversee the construction processes while maximizing profits and maintaining excellence through the KBnxt business model. Provide oversight to recruit, train, retain and develop talented employees within operations. Lead (or assist VP) in setting the Construction Team’s vision, strategy and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive and Achieve Business Operations Goals– Partner with all functional departments to promote a culture of accountability and lead teams to achieve all KBnxt standards, non-negotiable and scorecard metrics. Assisting the senior operations leader, set strategy and business goals to include CSI results, 100% complete/100% satisfied, “Even-Flow” and Community Team execution. Oversee Construction teams to ensure goal achievement. Establish weekly, monthly and quarterly construction goals and measurement tools in coordination with the Division’s business plan. Provide regular updates on goal achievement/progress.
• Performance Management – Recruit, staff, train and retain construction roles through proper coaching and performance management on established metrics. Identify performance gaps and offer solutions to narrow the gap. Ensure all required training is complete, performance reviews are conducted, and bench players are placed on active Development Plans. Ensure direct reports are properly managing performance and development of employees. Knowledgeable about competitor and industry trends and ensures compensation plans are effective to attract and retain top talent.
• Customer Service - Continually strive for superior JD Power/CSI ranking in specific markets. Drive 100% customer satisfaction through excellent execution of the Kbnxt business model. Consistently monitor CSI scores by ensuring that as build times are reduced to target levels, customer satisfaction remains the primary focus and uncompromised by a shortened production schedule. Work closely with operations personnel and other company departments to resolve challenging customer service issues timely.
• Safety & Quality Standards - Reinforce the execution of established safety programs including good housekeeping regulations, enforcing safe work habits, and observing OSHA and any state-level agency regulations. When needed, provide leadership communication with various inspection agencies (public and private). Ensure that direct reports are consistently holding safety meetings and following company quality checkpoint processes.
• External Relationships – Maintain productive relationships with all vendors, trade partners and subcontractors and drive compliance with KBH standards. Ensure that all trade partners are NHQ certified. Work with all members of the operation’s team to consistently process all Purchase Orders, Change Orders and Invoices accurately and timely. Reporting/Projects – Analyze and follow-up on performance gaps including but not limited to missed or late schedules by trade partners, poor adherence to standard KB Home schedules by production staff, and/or training gaps for both trades and production staff. Continually review actual delivery dates against projected completions. Drive 100% daily reporting of accurate lot status by all individuals carrying homes, heightened focus on job ready/job complete. Participate on special projects including land packages, product specification, house/lot design, options packages and other related projects.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

Education/Certifications/Licenses

• High school degree or equivalent required
• Four year College Degree preferred

Experience

• 8-10 years of construction experience in homebuilding or related real estate industry
• 5 years of customer service and/or purchasing experience in homebuilding or related real estate industry
• 5 years of proven territory or multi-site management experience

Knowledge, Skills & Abilities

• Strong experience in delivering high quality customer service programs. JD P experience a plus!
• Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
• Understands market and industry trends -
• Strong people skills, including the capability to handle various personalities and develop professional relationships
• Action oriented, with the drive to push projects and tasks to successful closure
• Proven ability of being customer centric by seeking solutions from the customer’s perspective
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
• Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
• Makes quick and accurate decisions based heavily on facts, data and/or metrics
• Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook

Work Requirements

• Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays
• Travel required 30% of time within division
• Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!