What are the responsibilities and job description for the Home Finding Specialist position at KB Home?
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home.
JOB SUMMARY: Coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. On occasion, will provide extra community sales coverage for sales representatives on approved absences or assist with special events such as Grand Openings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Internet & Telephone Lead Responses:
- Respond quickly, accurately and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources such as Corporate DCT and the C3 Bucket. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours.
- Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones.
- Qualify the lead based on individual preferences and product interest.
- Conduct preliminary financial pre-qualifications for purchasing a home.
- Adept at overcoming various sales objections and concerns.
- Set and schedule appointments for on-site sales representatives.
- Maintain C3 database of leads with updated information and customer notes.
- Track and report on conversion statistics.
- Contact real estate brokers and schedule presentations for Onsite Sales Representatives to increase broker participation in KB communities.
- Participate when needed at grand openings and community events.
- Provide periodic back-up for community sales representatives during vacations/sick/personal days.
Education/Certifications/Licenses:
- High school degree or equivalent required
- Associate or Bachelor’s degree preferred
- Current local real estate license required
- Previous sales experience required using electronic modes of communication (on-line/telephone)
- 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
- Homebuilding industry experience preferred
- Ability to connect with people using various electronic modes of communication
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly
- Action oriented, with the drive to push leads to successful closure (appointment setting)
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. C3 or JD Edwards database experience a plus
- Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays
- Local travel required 10% of time
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Compensation is performance and commission-based:
- Expected annual total earnings of $90,000 to $130,000, inclusive of base pay and commissions ($600 for the appointments they set that turn into sales and close escrow)
- Base rate of $36,000 annually (overtime eligible)
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Benefits include:
- Medical, Dental and Vision
- 401K Plan with Company match
- Paid Time Off
- Life Insurance
- Monthly mobile phone stipend
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!
Salary : $90,000 - $130,000
