What are the responsibilities and job description for the Desktop Support position at keasis Inc?
Mandate Skills: SCCM/ Intune/ Laptop Imaging- EUC, have hardware knowledge
)Job Description:-port
Location: Plano, TX (Day1 Onsite)
Job Description:-
Ø Single point of contact for end user to receive support and maintenance for computers and network system
Ø Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
Ø Ensure that response time and resolution time objectives are met as defined in the SLA
Ø Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Ø Customize desktop hardware to meet user specifications and site standards
Ø Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Ø Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
Ø Troubleshooting network connectivity in a LAN/WAN environment
Ø Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Ø Work with WDS Management team to test and deploy desktop images
Ø Provide and support Data Centre Activities
Ø Support all Microsoft, third party and internally designed applications.
Ø Provide detailed documentation and communicate precisely with other IT teams as required.
Ø Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Ø Ensure that there is sufficient support to clients and provide friendly customer service
Ø Works with vendor support contacts to resolve technical problems
Ø Knowledge of all software applications used within the organization
Ø Responsible for tracking hardware and software inventory
Skills:
Ø In depth knowledge of Windows desktop technologies
Ø In depth knowledge of Desktop and laptop hardware
Ø Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
Ø Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ø Knowledge of ITIL
Ø Knowledge of Server, Voice & Communications Infrastructure
Ø Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
Ø Knowledge of Audio and Video Conferencing technologies.
Ø Good communication Skills (both verbal and written)
Job Type: Contract
Salary: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Plano, TX 75023: Reliably commute or planning to relocate before starting work (Required)
Experience:
- SCCM: 3 years (Required)
- Laptop: 3 years (Required)
- Intune: 3 years (Required)
Work Location: In person
Salary : $20 - $22