What are the responsibilities and job description for the Operations Manager position at Keepers?
Who we are
At Keepers, our mission is to streamline short-term rental management with hassle-free housekeeping, and bring peace of mind to hosts, housekeepers, and guests. We are a rapidly growing tech startup committed to providing automated housekeeping services for short-term rental hosts. We’re building an app-based marketplace linking housekeepers to jobs cleaning short-term rental properties between guest stays.
Who you are
You are a tenacious leader who is committed to delivering exceptional service quality, communications, and a phenomenal user experience for our host and housekeeping partners. You are never afraid to dive into data searching for answers, and you solve problems from first principles. You are excited to work cross-functionally with Product, Engineering, Sales, Marketing, and Support teams. You are humble and ready to get your hands dirty while being confident enough to make great decisions and guide a new market to success. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You thrive in bringing order to chaotic, ambiguous startup environments.
What you’ll do
As an Operations Manager, you will launch, grow, and manage operational activities within your territory. You'll focus on service delivery, operational excellence, and profitable growth. You will ensure efficiency, area growth, and a high level of customer satisfaction.
This role is ultimately responsible for making sure we have housekeepers turning over properties, where hosts need them and when they need them.
Key Responsibilities
- Utilize housekeeper data to understand housekeeper behavior and areas for improvement in our housekeeper onboarding, communication, sign-up, and incentive programs
- Develop and optimize processes, taking big-picture ideas, breaking them into actionable steps, and authoring standard operating procedures
- Pro-actively search for bugs or new features that could improve a seamless host and housekeeper experience
- Manage host relationships, identify & attack problem areas for hosts
- Housekeeper Support. Manage the day-to-day issues of hundreds of drivers on our system
- Take ownership of Keepers’ growth in your market and do whatever it takes to get the job done
- Manage the end-to-end local operation with support from Operations leadership
- Track and report critical supply and demand metrics
- Problem solve - prioritize tasks and overcome obstacles that come your way
- Communicate across the organization to ensure timely resolutions, quality control, and process feedback
Qualifications
- Up to 3 years of Strategy Consulting, Banking, Engineering, or start-up background with previous experience using data to drive business decisions
- At least 1 year of experience managing team members
- Demonstrated history of leading initiatives and projects in your organization
- Bachelor’s degree in Economics, Finance, Statistics, Engineering, or similar field
- You back your decisions up with data and you're comfortable pulling SQL (or learning SQL in the first few weeks) or modeling in Excel (can maintain complex spreadsheets)
- Strong project management skills and ability to run multiple projects simultaneously
- Excellent written and verbal communication skills
Our Commitment to Diversity and Inclusion
Keepers is an equal-opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, veteran status, or any other legally protected status. We encourage candidates from all backgrounds to apply, as we believe that diversity and inclusion are fundamental to our success.
Job Type: Full-time
Pay: $65,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Anchorage, AK: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $95,000
