Teritory Operations Manager

Anchorage, Alaska based role

Who we are

At Keepers, our mission is to provide peace of mind through cleaner spaces. We fully automate cleaning for short-term rentals. Our cleaners are heroes. We are a rapidly growing tech startup building a mobile marketplace linking contract cleaners to jobs cleaning short-term rental properties between guest stays.

You must be located in Anchorage, Alaska for this role.

Who you are

You are a tenacious entrepreneurial leader committed to delivering exceptional service quality, communications, and a phenomenal user experience for customers. You’re a spreadsheet master and are excited to dive into data searching for answers and solve problems from first principles. You enjoy working cross-functionally with Product, Engineering, Sales, Marketing, and Support teams. You are humble and ready to get your hands dirty while being confident enough to make great decisions and guide a new market to success. You’re excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You thrive in bringing order to chaotic, ambiguous startup environments.

What you’ll do

As a Territory Operations Manager at Keepers, you will take on a dynamic role, acting as a local CEO within your designated territory. Your responsibilities include overseeing all operational activities, managing contractor onboarding and coordination, driving local growth efforts, and ensuring customer satisfaction.

You will leverage data to track contractor service delivery and provide valuable feedback to our product development team to enhance our mobile platform. Your role will involve ensuring that cleaners are efficiently deployed to meet host requirements and property turnovers.

Key Responsibilities

• Utilize housekeeper data to understand housekeeper behavior and areas for improvement in our housekeeper onboarding, communication, sign-up, and incentive programs
• Develop and optimize processes, taking big-picture ideas, breaking them into actionable steps, and authoring standard operating procedures
• Pro-actively search for bugs or new features that could improve a seamless host and housekeeper experience
• Manage host relationships, identify & attack problem areas for hosts
• Housekeeper Support. Manage the day-to-day issues of hundreds of cleaners on our system
• Take ownership of Keepers’ growth in your market and do whatever it takes to get the job done
• Manage the end-to-end local operation with support from Operations leadership
• Track and report critical supply and demand metrics
• Problem solve - prioritize tasks and overcome obstacles that come your way
• Communicate across the organization to ensure timely resolutions, quality control, and process feedback
• Weekend work will be required

Qualifications

• 3 years of Start-up, Strategy Consulting, Banking, or similar background with previous experience using data to drive business decisions
• At least 1 year of experience managing a team
• Highly skilled with MS Excel/Google Sheets, capable of building and maintaining complex spreadsheets
• Demonstrated history of leading initiatives and projects in your organization
• Strong project management skills and ability to run multiple projects simultaneously
• Excellent written and verbal communication skills

Preferred

• Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a similar field
• Comfortable with SQL (or learning SQL in the first few weeks)
• Sales experience
• Hospitality experience

Our Commitment to Diversity and Inclusion

• Keepers is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, veteran status, or any other legally protected status. We encourage candidates from all backgrounds to apply, as we believe that diversity and inclusion are fundamental to our success.