PBX Operator

Job Summary:
The PBX Operator’s primary responsibility is to provide the highest standard of customer service while answering the resort’s main line, while also providing support to the reservations team. The ideal candidate would be self-motivated, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. The Reservations team is committed to give all guests an exceptional impression of the resort by being “Genuine, Helpful & Friendly” at all times, while striving to make the booking process and journey to Bandon Dunes as smooth, easy and enjoyable as possible.

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Essential Duties and Responsibilities: *

• Answer and direct calls at the multi-line PBX operator’s desk
• Answer calls and emails in a prescribed, friendly and professional manner
• Provide callers with resort related information and direct calls as requested by in-house guests
• Be generally knowledgeable of the property and its history, management personnel and their functions
• Check reservations for accuracy, review arrivals, monitor waitlists and enter rooming lists
• Gather and update potential and current guest profile information to maintain a reliable database
• Contribute to the work environment in a manner that promotes positivity, teamwork, growth and success
• Assist with keeping work station, reception area and breakroom clean and tidy.
• Perform other duties as needed, including but not limited to: data entry and administrative tasks

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Qualifications: *

• High School diploma or equivalent required. Previous hospitality or customer service experience preferred
• Positive attitude, friendly, personable and customer-focused
• Demonstrated exceptional written, verbal, and interpersonal communication skills
• Must possess excellent telephone and email etiquette
• Strong work ethic, organizational skills and close attention to detail
• Team player with enjoyment of learning
• Effective computer literacy and familiar with MS Office software. Ability to type quickly and correctly
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure
• Professional manner and appearance in all situations
• Must be able to work flexible hours including evenings and weekends as needed

Candidates interested in applying for this position must meet the minimum qualifications for the position.
To apply, please forward a completed application with cover letter and resume prior to the closing date.
Bandon Dunes is an Equal Opportunity Employer

Job Type: Full-time