Real Estate Director of Operations

Operations Director

KEY RESPONSIBILITIES

Operations

• Implement efficient operational policies and procedures.
• Discover new operations systems to improve overall performance.
• Recruit, onboard and train new operations staff.
• Oversee onboarding of new agents to team
• Ensure quality control with current staff.
• Provide continued education for current operations staff, along with continued mentorship.
• Analyze process workflow, employee and space requirements – initiate changes to accommodate.
• Implement a consistent system for the operations team to generate reviews and referrals to contribute to the team's overall profitability.
• Devise ways to improve the overall client experience, including communicating customer issues with the operations team and finding resolutions.
• Ensure operations department functions within the provided budget.
• Serve as liaison between operations and sales.
• Communicate all operating policies and/or issues at team meetings.
• Provide leadership for the organization as a whole.
• Develop long-standing and beneficial partnerships with vendors
• Develop clear communication processes within operations, and between sales and operations.
• Assist in making important policy, planning, and strategy decisions.
• Grow and develop leadership/personal skills through continued self-development.
• Oversee planning and implementation of client events
• Review, manage and own integrity of team financials; working with controller and CEO to manage P&L; pay invoices and manage team expenses
• Attend and prepare for Team Trainings (Monday Meetings, Quarterly Planning, etc)
• Review and maintain Boomtown vitals
• Assist agents with database maintenance to include auditing smart drips, e-alerts and lead follow-up
• Ensure agents and OC use of the Sisu daily
• Optimize and audit sisu platform used by ops team to ensure timely completion of tasks and build out robust checklists
• Ensure team members' participation in monthly Livian initiatives
• Weekly 1:1 accountability zoom call with Director of Client Care
• Attend Livian webinars and classes and implement new ideas that will benefit the team, including weekly Hub Ignite Calls
• Monitor Livian Closed Group on Facebook for relevant training and resources for Listing Management, Compliance, Marketing, and Transaction Management.
• Oversee Social Media Marketing Campaigns – with Operations Coordinator & Marketing Team
• Oversee management of team Instagram account
• Oversee management of team Facebook account

Team Growth

• Support CEO with productivity support and help stay on track of top priority items
• Collaborate with CEO on expansion vision, recruiting and growth of team(s)
• Maintain a ‘big picture' perspective to be able to connect groups within the company to work together to solve problems as they arise.
• Help promote company culture through daily positive reinforcement and coordinating team events.
• Assist with onboarding/new agent launch with Agent Services Division
• Collect SOI and database from agents
• Hold CEO accountable to team goals, track & report metrics as needed (update business boards daily/weekly)
• Pull weekly recruiting reports in Sisu
• Facilitate and coordinate training opportunities for the CEO to attract talent
• Maintain vendor relationships and vendor database
• Facilitate marketing efforts to build team brand & recruit talent to team
• Manage recruiting list and send monthly recruiting newsletters, Bootcamp, Inman articles and to assist in sending bulk emails/texts for upcoming recruitment events.

Livian St. Louis is a local real estate team in St. Louis, Missouri, and is affiliated with Austin, Texas-based Keller Williams, the world's largest real estate franchise by agent count, with more than 1,100 offices and 160,000 agents. The franchise is also #1 in units and sales volume in the United States. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards agents as stakeholders.