What are the responsibilities and job description for the Desktop Support Technician position at Kelly?
Job Description
Kelly Services is hiring an IT Field Service Technician for our client in Johnsonburg, PA 15845.
This is a direct hire with our client.
Mon-Fri 7am-4pm (on call once a month)
This is onsite in a manufacturing facility
$75,000-$85,000 annually
Qualifications
•5 years' experience working with MS Server software and hardware
•5 years' experience in the implementation of data connectivity for local area networks (LAN), wide area networks (WAN) and storage area networks (SAN)
•5 years' experience with information technology infrastructure components
•5 years' experience troubleshooting and resolving printer issues in addition to configuring and installing printers
•5 years' experience leading and managing technology projects
•5 years' experience managing Active Directory
•Experience providing support services for Microsoft related technologies such as Windows Server, Clustering and VMWare
•Good organizational skills
•Ability to manage time well and meet multiple deadlines in a hectic environment
•Demonstrated ability to communicate effectively in writing and verbally, including worklogs and end-user communications
•Desire to contribute proactively to the needs of our client
•Demonstrated ability to take ownership of a problem and see it through to resolution
•Strong English language skills required - oral and written
Responsibilities
•The IT Field Service Technician is responsible for providing Tier 1 & 2 support management for the computers and network environments manufacturing, converting and distribution facilities
•This role will be interacting with all levels of business and/or mill management
•Follow all safety rules and regulations
•Oversee the daily performance of all desktops, laptops, mobile devices and peripheral equipment
•Provide application support for various mill applications, as needed
•Utilize the internal IT Ticketing System to resolve incidents, service requests and change requests in a timely manner
•Promote IT Cyber Security best practices on a daily basis via your actions and your communications
•Ensure hardware assets are updated in the Asset Management System following the standard procedures
•Participate in On-Call rotation to provide 24/7 support for assigned location
•Coordinate infrastructure work with vendors
•Perform support activities including backups, patch installs, incident resolution, account maintenance, etc
•Provide assistance and guidance to other Business / IT teams as required
•Provide support for the IT-related infrastructure components (servers, thin clients, switches, virus updates, backups, etc.) of the local process control production environments (Industrial Control Systems) if position is located at a manufacturing facility
•Identify, troubleshoot and resolve a wide range of technical related problems including LAN/WAN, TCP/IP, IP Addressing, etc
•Practical knowledge of Licensing Compliance and Support Agreements for PC, Technical and Hardware equipment
•Create internal procedures and best practices for IT related items
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
This is a direct hire with our client.
Mon-Fri 7am-4pm (on call once a month)
This is onsite in a manufacturing facility
$75,000-$85,000 annually
Qualifications
•5 years' experience working with MS Server software and hardware
•5 years' experience in the implementation of data connectivity for local area networks (LAN), wide area networks (WAN) and storage area networks (SAN)
•5 years' experience with information technology infrastructure components
•5 years' experience troubleshooting and resolving printer issues in addition to configuring and installing printers
•5 years' experience leading and managing technology projects
•5 years' experience managing Active Directory
•Experience providing support services for Microsoft related technologies such as Windows Server, Clustering and VMWare
•Good organizational skills
•Ability to manage time well and meet multiple deadlines in a hectic environment
•Demonstrated ability to communicate effectively in writing and verbally, including worklogs and end-user communications
•Desire to contribute proactively to the needs of our client
•Demonstrated ability to take ownership of a problem and see it through to resolution
•Strong English language skills required - oral and written
Responsibilities
•The IT Field Service Technician is responsible for providing Tier 1 & 2 support management for the computers and network environments manufacturing, converting and distribution facilities
•This role will be interacting with all levels of business and/or mill management
•Follow all safety rules and regulations
•Oversee the daily performance of all desktops, laptops, mobile devices and peripheral equipment
•Provide application support for various mill applications, as needed
•Utilize the internal IT Ticketing System to resolve incidents, service requests and change requests in a timely manner
•Promote IT Cyber Security best practices on a daily basis via your actions and your communications
•Ensure hardware assets are updated in the Asset Management System following the standard procedures
•Participate in On-Call rotation to provide 24/7 support for assigned location
•Coordinate infrastructure work with vendors
•Perform support activities including backups, patch installs, incident resolution, account maintenance, etc
•Provide assistance and guidance to other Business / IT teams as required
•Provide support for the IT-related infrastructure components (servers, thin clients, switches, virus updates, backups, etc.) of the local process control production environments (Industrial Control Systems) if position is located at a manufacturing facility
•Identify, troubleshoot and resolve a wide range of technical related problems including LAN/WAN, TCP/IP, IP Addressing, etc
•Practical knowledge of Licensing Compliance and Support Agreements for PC, Technical and Hardware equipment
•Create internal procedures and best practices for IT related items
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Salary : $75,000 - $85,000
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