Desktop Support

Desktop Support, Eagan, MN (ONSITE)

Kelly Services is seeking a for one of our top clients .

Length: 1 Year
Type: Contract W2
Pay Rate: $25.00/hr. (W2)
Schedule: Department operates from 7am-5pm, would work an 8-hour shift that falls within that timeframe. Some after-hours work is expected for enterprise changes and desktop implementations.
Interview Process: Virtual or Onsite

Responsible for performing desktop support services and moves/adds/changes as requested by employees and certain customers. Includes installation, configuration, troubleshooting, and problem resolution for technical issues related to workstation hardware, software, and connectivity. Performance is expected to meet departmental goals.

A Day in the Life:

• Prioritize incoming service requests to provide or restore business functionality within service level requirements.
• Load and configure specified software such as operating systems, productivity applications and specialty applications.
• Provide Level 3 support for hardware and system software. Such items include: physical & virtual desktop configuration , diagnostics and troubleshooting on laptops, thin clients, MiFi's and other portable devices, Citrix, VPN, Microsoft, and Okta. Knowledge of MAC iOS is preferred.
• Resolve the problems or transfer to appropriate support group for resolution.
• Document problem resolutions and request fulfillment notes in tracking system. (ServiceNow).
• Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams.
• Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.
• Document procedures and identify opportunities for continuous improvement.
• Perform maintenance, disposal (life cycle support) of PC workstation Hardware/Software/ Peripherals.
• Perform asset-tracking information for each repair/request transaction.
• Assistance with asset audits, equipment shipments as needed.
• Assistance with equipment refresh process (laptop replacements).
• Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.
• Creating and delivering bi weekly reports to the Desktop Support/Convergence Manager.
• Assists with any additional duties assigned by management.

Requirements:

• Associate/Technical degree in computer science or similar topic, or certifications relating to support areas and 4 years of experience providing desktop support services at a large corporate business, OR 6 years of experience in providing desktop support services at a large corporate business in lieu of a degree.
• Breadth of cross-environment understanding and experience.
• Good working knowledge of workstation hardware and software including operating systems, desktop applications and networking systems.
• Excellent customer service skills.
• Demonstrated ability to interpret and resolve problems in a timely manner.
• Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and to the complexity of the computing environment.
• May require study outside of normal business hours.
• Ability to lift heavy computer equipment (up to 50 pounds).
• Good verbal and written communication skills.
• Good time management and organization skills.
• Ability to travel (minimal 5%).
• Some after-hours work is expected for enterprise changes and desktop implementations.

Nice to Have:

• A Certification and Macintosh experience preferred.
• Knowledge of MAC iOS is preferred.

Apply Today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly
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