ERT Dispatcher

ESS ERT Dispatcher

Key Job Responsibilities:

The Emergency Responder & Dispatcher role can be a high impact position that requires an individual to have the ability to react and make decision very quickly in a reactive mode. The Dispatcher is constantly interfacing with clients/customers and therefore demands a high level of leadership qualities.

Communication Skills

• The ERT Dispatcher should have excellent communication skills both oral communication and written communication.

• All reports are distributed by Dispatchers therefore it is important to have excellent writing skills.

• The Dispatchers are always the first contact regarding LOPC incidents and Odor Complaints, so good listening and verbal communication are vital.

• When an event is called in, the Dispatcher must play an investigative role and gain a thorough understanding of the situation, whether it be a request for service or an emergency.

• It is critical to document only the facts, concisely and accurately

• The foundation to all quality Dispatch work lies in proper communication. The Dispatchers are the focal point and main communication hub for the entire site.

General Duties and Responsibilities

• The Dispatcher is the main focal point for all communications. They coordinate all communications throughout all normal activities as well as all emergency incidents and utilize more resources on a day to day basis than any other ES&S Team member.

• The Dispatcher must have a thorough understanding of all department and Company procedures and how they apply to ES&S operations.

• Must work alone and be highly self-directed, especially after hours. Also, must be able to work within a group and take direction if necessary.

• Responsible for the distribution of all dispatch jobs to the field personnel and own the accountability of job completion.

• Responsible for notifying the necessary people (resources) on call for any event or issue.

• Keep the Site and Community informed of any conditions which could possibly affect them.

• Dispatch emergency equipment to all emergency scenes.

• Monitor all alarm systems which cover fire alarms, intrusion alarms, executive alarms, etc.

• Monitor closed circuit TV (CCTV) ranging from railroad gates, site perimeter, as well as vehicle and pedestrian access points.

• Monitor all Site radio frequencies.

• Operate the Site Alert System and know the different alerts to issue in given situations.

• Know the “four levels of emergencies” their differences and when to activate each.

• Operate the CAMEO/ALOHA system for dispersion modeling.

• Process all incident reports that are generated from ES&S.

• Handle a wide variety of external emergencies such as Distribution E/R.

• Provide Site Logistics support for the TTCC.

• Keep composure and maintain control during all emergency situations and be professional and courteous to all people.

Professionalism

• Must have a high level of integrity and professionalism.

• Candidate must always set the right example by leading with no exception to the rules. Must present themselves in a highly professional manner to all levels of management and their representatives.

• Must set an example of following all site, state and federal rules and laws. Required Experience/Certifications.

• At a minimum candidate must have a NREMT-BASIC certification and fire fighter training Preferred Experience.

• Industrial and chemical plant experience.

• Rope rescue and confined space training.

• Higher compensation may be considered for candidates with additional credentials.

Why Kelly®?

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.