What are the responsibilities and job description for the Help Desk Level 1 position at Kelly?
Job Description
Technical Support Specialist I ****100 % Onsite - Allen, TX****
Kelly Services top client is seeking a Technical Support Specialist I
Job Description/Responsibilities:
This Tier I Technical Support Representative would be supporting our MSI Video & Analytics team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Additionally, they will communicate actively with other departments detailing specific customer's issues.
Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
Self-assign and take ownership of tickets from queue
Accurately document product issues and convey workarounds and fixes to customers.
Follow procedures for internal escalation of issues to the appropriate internal teams.
Type: Contract W2 $15.00-$18.00p/r
Essential Functions/Required Job Qualifications:
Experience Requirements
· 2-3 years of experience in IT helpdesk and/or application support role.
· Extensive Hardware, Software and Networking troubleshooting.
· Experience with RAID technologies and Virtual Disks.
· Experience with SQL Server queries and updates.
· Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
· Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
· Familiarity working with Azure Cloud and containers.
· Strong working knowledge of Active Directory, DNS.
· Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
· Strong working knowledge of various WIFI technologies and practices.
****PLEASE SUBMIT YOUR RESUME AND SOMEONE WILL CONTACT YOU FURTHER****
Apply Today! #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services top client is seeking a Technical Support Specialist I
Job Description/Responsibilities:
This Tier I Technical Support Representative would be supporting our MSI Video & Analytics team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Additionally, they will communicate actively with other departments detailing specific customer's issues.
Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
Self-assign and take ownership of tickets from queue
Accurately document product issues and convey workarounds and fixes to customers.
Follow procedures for internal escalation of issues to the appropriate internal teams.
Type: Contract W2 $15.00-$18.00p/r
Essential Functions/Required Job Qualifications:
Experience Requirements
· 2-3 years of experience in IT helpdesk and/or application support role.
· Extensive Hardware, Software and Networking troubleshooting.
· Experience with RAID technologies and Virtual Disks.
· Experience with SQL Server queries and updates.
· Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
· Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
· Familiarity working with Azure Cloud and containers.
· Strong working knowledge of Active Directory, DNS.
· Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
· Strong working knowledge of various WIFI technologies and practices.
****PLEASE SUBMIT YOUR RESUME AND SOMEONE WILL CONTACT YOU FURTHER****
Apply Today! #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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