Home Transition Coordinator

Kelly, in partnership with a supply store, is looking for a Home Transition Coordinator in The Dalles, OR

This is a direct hire opportunity, meaning you will be hired directly with our client and offered their benefit and vacation package upon hire.

Benefits:

• Medical, dental and vision
• 401k plus a 50% match up to 6%
• Paid vacation and holidays

Details:

• Hours: 8:00 am to 5:00 pm
• Location: The Dalles, OR
• Pay: $33,280 - $41,600

We are currently seeking an individual to fill our Home Transition Coordinator position. The Home Transition Coordinator is responsible for meeting response times for patient discharge from the healthcare facilities and reflecting our client's image with the provider community and be an extension of customer service. Problem solving includes continual prioritization and reprioritization of customer (patient and referral source) needs. Impact includes potential for significant customer service implications.

• Communicate with referral sources as an extension of the Sales team
• Work in harmony with outside sales teams in order to meet company objectives
• Act as a liaison between our client and the patient/client, family, care giver, physician, and other healthcare agencies and staff on the case
• Deliver patients’ durable medical goods (DME) to facilities
• Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients/clients, families, care givers, physicians, and community members
• Assist Medical Customer Service Representatives in arranging necessary referral to assist in continuity of care for the patient community
• Assist Medical Customer Service in researching and pricing special order items
• Assume full responsibility for their own actions, professional skills, and attitudes
• Keep cognizant of third-party reimbursement, criteria services, and equipment offered, billing and patient/client paperwork
• Adhere to all established procedures, policies, and safety rules
• Greet customers in a professional and enthusiastic way, consistently demonstrate empathy and patience with customers
• Demonstrate in-depth knowledge of products, placement, availability, price, and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Keep apprised of industry billing criteria as it relates to specific customer insurance requirements
• Maintain an understanding of Customer Service and equipment set-up processes, and a good understanding of the billing process
• Process customer orders and accurately input customer orders into the computer
• Initiate and complete new patient referral information files and assist in setting up new accounts where applicable

Requirements:

• High school diploma or equivalent, college degree in business or marketing preferred
• One year home care experience preferred
• Sales and marketing experience preferred
• Valid regular driver’s license

This is an immediate opening, apply today!

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At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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