IT Manager

The IT Operations Manager advocates for company regional businesses inside the IT organization. They will work with the business to coordinate IT services to support business strategies and goals, escalate critical service issues or key project deliveries, and be a communication channel between the business and IT.

Essential Functions: Work with business and IT to define short-, mid-, and long-term goals that lead to improved business outcomes and better customer service. Negotiate priorities to align with corporate goals, IT standards and initiatives, and financial budgets. Establish a cadence of communication between business and IT, including definition and periodic reporting of key metrics to measure the value of IT to the business and service trends. Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience. Keep critical stakeholders updated. Participate in high business impact essential calls and keep business updated on progress toward resolution. Communicate business impact to IT and escalate accordingly. Take full accountability and ownership of customers issues and follow problems through with an end-end resolution. Work through a matrix organization to deliver on commitments. Demonstrate exceptional communication skills and document customer service actions and outcomes. Follow up until closure with key stakeholders. Properly escalate critical issues that have a significant business impact.

Qualifications Experience: Bachelor s degree in Computer Science, Engineering, or related discipline with an IT focus 5-6 years of IT experience, preferably in a Supply chain Logistics environment Experience using the ITIL V3 framework Experience in information technology warehouse management systems support such as JDA and Korber is a plus

Knowledge Employment Standards: Wide knowledge of IT architectures and IT processes Project management skills are beneficial Excellent communication skills Good Understanding of IT Infrastructure Ability to communicate effectively with senior executives, manage expectations and escalations Team player and ability to get things done through others Excellent interpersonal and stakeholder management skills IT Infrastructure technology savvy, understand Network, PC, and RF equipment Physical Requirements Abilities: The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Requires the ability to sit for long periods of time, with frequent interruptions Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks Requires visiting facility environments in temperatures at or below freezing May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds Requires the use of various electronic tools Occasionally works evenings or weekends in order to complete objectives or to attend meetings Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive fee

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You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

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Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.