What are the responsibilities and job description for the Phone Support Agent (Automotive) position at Kelly?
Job Description
Phone Support Agent (Automotive) - San Diego, CA
Contract to Hire - Onsite
Pay Rate - $24 /hr.
General Functions:
Under minimal supervision, assist customers with data content issues in electronic products produced by company. To ensure customer's problem is resolved and documented or forwarded appropriately.
Primary Responsibilities: To respond to customers politely and attentively and to maintain a professional, helpful attitude always. To provide immediate determination of customer needs. To resolve or route call appropriately. Document all inquiries received, via telephone, email or correspondence. Assist customers with product content questions. Accurately update and maintain the incidents in the tracking software package. Follow procedures set in the product content support job guidelines. Time on the telephone taking incoming calls, making outbound calls or waiting forincoming calls should comprise of 60 to 70 percent of the time staffed per day. Perform other duties as assigned. Experience and Educational Requirements: High School diploma or equivalent is required. Some College is a plus. Experience in high-volume customer service center in fast paced environment with emphasis on incoming telephone contact is preferred. Automotive knowledge required. Heavy Duty Truck knowledge a plus. Must possess strong verbal and written communication skills and have a professional demeanor. Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure. Minimum 1 year experience working with PC based applications. Punctuality and good attendance are required. ASE certifications preferred. Must be able to perform under pressure. #P1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Contract to Hire - Onsite
Pay Rate - $24 /hr.
General Functions:
Under minimal supervision, assist customers with data content issues in electronic products produced by company. To ensure customer's problem is resolved and documented or forwarded appropriately.
Primary Responsibilities:
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Salary : $24 - $0
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