What are the responsibilities and job description for the Customer Service Representative position at Kemin?
Overview
Kemin Nutrisurance is seeking a dynamic, focused and customer-centric service representative in Verona, MO! The ideal candidate will have the experience and determination to ensure that our customers receive the best possible support - whether its an update on an order or critical problem solving to ensure that our customers get their product in full and on time.
We Are Kemin
We are visionaries who see things differently and are inspired by the world around us.
We have been dedicated to using applied science to improve the quality of life for over half a century.
We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.
For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers in more than 120 countries.
Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.
Responsibilities
- Responsible for creating, handling, and maintaining customer satisfaction for Kemin’s customers.
- Responsible for accurate order processing and fulfilling product shipments.
- Responsible for providing sales support to the Commercial team.
- Responsible for obtaining freight quotes and securing Carriers for shipments and tracking shipments when necessary.
- Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.
- Responsible for daily communication with the Production, Logistics, Quality Control , IPRA and FinanceTeams to coordinate domestic and international shipments.
- Responsible for reviewing Accounts Receivable reports and informing customers on past due account status.
- Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.
- Responsible for recording and rectifying customer complaints, with supervision.
- Responsible for the return goods process with appropriate approval.
- Responsible for invoicing and invoice submission.
- Must follow all regulatory standards.
Qualifications
- High school diploma and 5 years of experience.
- Bachelor’s Degree and 3 years of experience preferred.
- Customer Service experience in a manufacturing environment
- Experience in Sales, Customer Service, and/or accounting preferred.
- Previous experience working with logistics, freight (domestic and/or international), export documents, and tariffs is a plus.
- Must understand freight (domestic and/or international), export documents, and tariffs.
- Must be able to multi-task, adjust priorities, and have excellent time management skills.
- Must be an effective team player, detail-oriented and well organized.
- Must possess a high sense of urgency to meet time-sensitive deadlines.
- Ability to work productively in a fast-paced, high-pressure environment.
- Excellent listening skills and ability to accurately document customer interactions.
- Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management.
- Must be able to see and read numbers.
- Must have strong analytical and problem solving skills.
- Must be able to accurately enter data and have strong mathematic skills.
- Must be fluent in English, multilingual a plus
- Proficient in MS Office programs (i.e. Word, Powerpoint, and Excel).
- Experience with ERP systems is a plus.
As a condition of employment, Kemin will require you to provide documentation showing you have received a COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Kemin is an equal opportunity employer, and all reasonable accommodation will be considered.
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
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