Help Desk Support Analyst
Job Posting for Help Desk Support Analyst at Kemin
Overview:
We Are Kemin
We are visionaries who see things differently and are inspired by the world around us.
For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers in more than 120 countries.
Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.
As a Kemin team member, you’ll receive…
Responsibilities:
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
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The Help Desk Support Analyst will provide customer support and maintenance within the corporate computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading varying types of equipment and PC hardware and software to ensure optimal performance. This role will also troubleshoot problem areas (in person, by telephone, via e-mail and remote desktop) in a timely and accurate fashion and provide customer assistance as required.
We Are Kemin
We are visionaries who see things differently and are inspired by the world around us.
We have been dedicated to using applied science to improve the quality of life for over half a century.
We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.
For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers in more than 120 countries.
Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.
As a Kemin team member, you’ll receive…
A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays.- Robust health and wellness support- we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.
- Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.
- The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Program and Habitat for Humanity, in addition to many local initiatives.
- Opportunities to support our valued educators- Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours.
Responsibilities:
- Answer phone calls from customers.
- Maintain proper documentation and organization of their assigned tickets.
- Install, configure, test and troubleshoot customer equipment, including but not limited to computers, monitors, hard drives, laptops, printers and phone equipment.
- Install all types of software on various devices.
- Identify recurrent problems and help customers resolve them.
- Collaborate with Network Administrators and other IT personnel to ensure efficient operation of the desktop computing environment.
- Prepare and ship computer equipment to remote offices.
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Recommend documentation or procedures for installations or other job related items.
- Education and expereine requirements:
- Undergraduates Degree with 1 years of experience
- Associates Degree with 3 years of experience
- H.S. Diploma with 5 years of experience
- Candidate must be a self-starter, customer oriented, team player, have strong communication skills and the ability to work in a fast-paced environment.
- Research, understand, participate and contribute to the goals and mission of the IT Department and the company as a whole.
- Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the company.
- Set priorities for day-to-day support tasks allowing them to meet SLA targets
- Work well independently and as part of a team
- Follow and uphold company standards
- Proficient with Windows 7, 8.1, and 10 operating systems
- Proficient with all Microsoft Applications within the Office 365 suite
- Proficient with PC hardware
- Proficient with PC imaging technologies
- Ability to train users at different skill levels
- Experience with networking and connectivity
- Experience with active directory administration
- Experience with help desk ticketing software
- Experience with incident troubleshooting and escalation
- Possess effective prioritization and project management skills
As a condition of employment, Kemin will require you to provide documentation showing you have received a COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Kemin is an equal opportunity employer, and all reasonable accommodation will be considered.
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
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Salary.com Estimation for Help Desk Support Analyst in Des Moines, IA
$83,581 to $104,825
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