What are the responsibilities and job description for the Claims Product Analyst position at Kemper?
Location(s)
Birmingham AL, Dallas TXDetails
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Under minimal supervision, responsible for working across the P&C Claims organization to help identify and support key strategic claims initiatives related to general material damage items; including but not limited to process improvement reviews and oversight of vendor performance. Projects will require working with colleagues, field and desk leaders as well as outside vendors in the development, planning and tracking of programs and projects to understand cost and benefit to the organization of workflows and improvements. This will require an understanding of the business to identify and evaluate opportunities consistent with the goals and strategic initiatives of the Claims organization.
Position Responsibilities:
- Day to day contact for independent appraiser and other claim vendors
- Identifying opportunities through ongoing review of material damage processes
- Service Level Agreement (SLA) monitoring and tracking of vendor performance and trends
- Monthly team reporting to claim leadership
- Vendor invoice validation
Position Qualifications:
- Bachelor's degree required or equivalent of 3 working years in relevant Claims
- Strong business acumen, collaboration skills and influencing skills
- Excellent communication skills
- Ability to successfully work across all levels of the organization, including interacting with peers
- Must be able to manage competing priorities
- Emerging understanding of data analytics
- Ability to synthesize large quantities of data
- Excellent oral and written communication skills.
- Proven organization and analytical skills.
- Strong Microsoft skills including Word, Excel, PowerPoint and Windows is required.
- Experience effectively managing multiple tasks and changing priorities in a complex business environment.
- Demonstrates strong interpersonal & organizational skills.
- Goal oriented with strong attention to detail.
- Intermediate ability to observe and make observations on market implications of business strategies
- Creative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in data
Available work locations for this role include:
- Birmingham, AL
- Dallas, TX
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
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