Job Description: Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all required information is obtained
- Answer phone calls, take reservations, and provide information about hotel services and amenities
- Check guests in and out, process payments, and provide receipts
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, faxing, and photocopying
- Coordinate with other hotel departments to ensure guest satisfaction
- Assist with event planning and coordination as needed
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using computer systems for data entry, reservation management, and email correspondence
- Attention to detail for accurate proofreading of documents
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of QuickBooks or similar accounting software is a plus
- Experience in project coordination or event planning is beneficial
This position requires flexibility in working hours, including evenings, weekends, and holidays. The successful candidate must have a professional appearance and be able to handle stressful situations with patience and professionalism.
If you are looking for an opportunity to join a dynamic team in the hospitality industry, please submit your resume along with a cover letter detailing your relevant experience.
Note: Only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Salary.com Estimation for Front Desk Receptionist in Owensboro, KY
$26,476 - $34,972
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