What are the responsibilities and job description for the Service Dispatcher position at Kenworth Alaska?
FIELD SERVICE DEPARTMENT DISPATCHER:
Responsible for scheduling and prioritizing job assignments for Field Technicians. Position will work closely with other office personnel, Product Support Representatives and Technicians. Primary duties include:
- Answering customer calls.
- Scheduling of Technicians.
- Monitoring work in process.
- Service & Parts Department clerical duties as assigned.
- Billing out customer invoices in a timely fashion.
- Helping monitor and reduce aged work orders.
- Data entry.
- Following up on schedules, changes and/or delays and properly communicating these as needed.
Technical knowledge of equipment and dispatching experience preferred. Applicant must have excellent communication, customer relation and data entry skills. Computer proficiency, including experience with Excel and Word is required. Must be multi-task orientated with excellent attention to detail.
Why work for Pape’:
- Competitive pay based on your skills, training and experience level
- Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs
- Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
- Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.
- Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Qualifications
Skills
Behaviors
Required
Motivations
Required
Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)