Triage 2 Technician - WILL TRAIN

The Contact Lens Lab at Nittany Eye Associates is seeking a highly motivated individual with strong organizational and communication skills to join our team. This is a full-time position with opportunities for growth in the future. We are looking for an individual who is eager to join our innovative and passionate team of professionals who are dedicated and driven to provide our patients with a one-of-a-kind experience that is second to none. If you are an individual that is outgoing, positive, and has a drive for customer-focused success, this position is for you!   Responsibilities and Duties  Providing patients with exceptional customer service by understanding patient needs and assisting patients when necessary.  Work closely with the Manager of the Contact Lens Department to ensure efficiency and compliance with company’s policies and operational guidelines are met.  Capacity to learn and understanding different types of insurance, submit contact lens orders to insurance and confidently explain insurance coverage to patients.  Managing Contact Lens inventory and maintaining an organized work area including product storage cabinets.  Ordering products which include working with vendors and sales representatives to maintain accurate inventory and product records.  Organizing incoming mail and product deliveries.  Performing regular maintenance duties which include cleaning specialty lenses, and other equipment and products in the Contact Lens Department.  Performing patient training and assistance services which includes training patients on contact lens insertion, removal and care.  Setting a high standard of quality in eye care by ensuring every patient has the best experience  Carry out additional duties required by the Manager of the Contact Lens Department.  Qualifications  High school diploma or GED  Demonstrated history of cooperation, teamwork, professionalism and a positive attitude  Dedication and desire to deliver exceptional patient service and care  Ability to think of innovative solutions and processes that focus on patient care and staff efficiency  Ability to multi-task and work in a fast-paced environment  Driven to accomplish tasks and assignments within set deadlines and with little oversight  Dependable, accountable, and is not afraid to take ownership over tasks and assignments  Familiarity with point-of-sale system, computers and calculators; willingness to embrace new Ability to occasionally travel to branch office locations  We offer a competitive salary and benefits, 401K and a generous PTO plan. BE A PART OF THIS AMAZING GROWTH AND JOIN OUR TEAM TODAY! EOE

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