What are the responsibilities and job description for the Customer Service Representative (CSR) position at Kershaw Knives?
Kai USA is an Tualatin, Oregon based manufacturer of Kershaw Knives, Zero Tolerance Knives, and high-performance kitchen cutlery from Shun and Kai Housewares. We continue to grow and have an immediate need for a Customer Service Representative (CSR) Monday-Friday 8am to 4:30pm.
It has been a very productive year, and we are experiencing growth. So we are excited to be increasing the size of our team! Are you sharp enough?
Essential Responsibilities & Duties Summary:
- Provide customer satisfaction through effective interactions.
- Answer and process inbound calls.
- Demonstrate positive and cooperative behavior with customers and co-workers.
- Meet productivity, quality, and punctuality standards.
- Process customer purchase orders and other special requests as approved by management.
- Review and explain promotions, service, and product features to reps and dealers. Troubleshoot and work to solve customer service issues.
- Review orders received for price accuracy and return to customer with discrepancies.
- Inform customer of unit prices errors, anticipated delays, and any additional information needed.
- Advise customer if the order is close to the free freight minimum and inquire if they would like to take advantage of the discount by adding on to the order.
- Follow up on orders to ensure delivery by specified dates.
- Provide open order reports generated by the system to advise customers of updated shipping ETA’s.
- Check shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer generated reports.
- Receive and check customer complaints as well as answer customer inquiries.
- All other job duties as assigned
Qualification Requirements:
- Be able to work on site (not remotely).
- 2-4 years of exceptional customer service experience.
- Excellent interpersonal and customer service skills
- Analytical and problem-solving skills
- Multi-tasking and organizational skills
- Time management and prioritizing skills
- Demonstrated Ability to find the positive in any situation
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
All employees are required to wear masks when working on site.
Experience:
- CSR: 1 year (Required)
- Microsoft Office: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Salary : $23 - $25