What are the responsibilities and job description for the Cocktail Server position at Keswick Hall and Golf Club?
Overview
The Cocktail Server’s responsibility is selling and serving food and drink in a professional manner.
Responsibilities
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Prepares mise-en-place; sets up and clears tables in the work area.- Maintains high standards of hygiene and orderliness.
- Provides genuine hospitality and recognition, acts as host/hostess in the work area.
- Promotes hotel services and products.
- Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
- Anticipates guest needs, offers suggestions and ascertains satisfaction.
- Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
- Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
- Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
- Requisitions supplies according to established procedures.
- Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
- Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
- Checks completed kitchen orders with the guest’s original order.
- Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
- Perform other duties as assigned.
Qualifications
KNOWLEDGE
- Basic knowledge of food & beverage.
- Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
SKILLS AND ABILITIES
- Strong ability to multi-task and observe entire outlet.
- Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
- Strong time management skills.
- Excellent communication and customer service skills.
- Strong interpersonal and teamwork skills.
- Ability to organize and prioritize.
- Strong commitment to service.
- Exemplary English language skills.
SUPERVISION
Position functions with supervision.
EDUCATION/ EXPERIENCE
Minimum of a high school diploma (or equivalent) and 1 year of food service experience. However, a combination of experience and/or education will be taken into consideration.
Fine dining experience preferred.
LICENSES/CERTIFICATIONS
TIPS Certification
Certified in CPR, First Aid AED