Customer Service Representative

Job Title: Customer Service Representative

Company: Farmers Insurance- Kevin Kirwan Agency

Location: Wauconda, Illinois

About Us: Farmers Insurance is a renowned provider of insurance products and services, dedicated to safeguarding what matters most to our customers. With a proud history spanning nearly a century, we prioritize personalized customer service and innovative insurance solutions. As we continue to expand, we are seeking dedicated individuals to join our team and contribute to our mission of providing peace of mind to individuals, families, and businesses nationwide.

Position Overview: We are currently seeking a reliable and empathetic Customer Service Representative to join our team. In this role, you will play a crucial part in delivering exceptional service to our customers, assisting with inquiries, resolving issues, and ensuring their insurance needs are met. The ideal candidate will possess strong communication skills, a passion for helping others, and a commitment to providing outstanding customer care.

Responsibilities:

• Act as the primary point of contact for customers, addressing inquiries, concerns, and requests in a timely and professional manner.
• Provide accurate information regarding insurance policies, coverage options, and claims processes.
• Assist customers with policy changes, payments, and billing inquiries.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to enhance customer satisfaction and loyalty through proactive outreach and follow-up.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Life and Heath Insurance License (Required) **If you don't have your license yet, you must be willing to get licensed within 30 days** We can help you with this!
• Property & Casualty Insurance License (Required) **If you don't have your license yet, you must be willing to get licensed within 30 days** We can help you with this!
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Proficiency in basic computer applications and willingness to learn new software systems.

Benefits:

• Competitive hourly wage with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Health, dental, and vision insurance options.
• Retirement savings plan available
• Opportunities for career growth

Join Our Team: If you are passionate about providing exceptional service and thrive in a customer-focused environment, we invite you to apply for this exciting opportunity with Farmers Insurance. Take the next step in your career and join us in our mission to protect and support our valued customers.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

License/Certification:

• Property & Casualty License (Preferred)
• Life and Health License (Preferred)

Work Location: In person